Live Ancestry status. See if Ancestry is down, view recent outages, and get real-time alerts when problems start.
Ancestry is operational
IsDown pulls data from Ancestry's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 93 incidents since started monitoring Ancestry status in February 2023. We collect data from 4200+ services, and normalize the data to give you a clear picture of the impact of the outage.
21 days ago · lasted 22 minutes
The cause for site impact is being investigated at this time. Additional information and status will be provided as available.
about 1 month ago · lasted about 2 hours
The cause for site impact is being investigated at this time. Additional information and status will be provided as available.
4 months ago · lasted 23 minutes
The cause for site impact is being investigated at this time. Additional information and status will be provided as available.
We've tracked and collected 93 incidents since started monitoring Ancestry status
Derek
When trying to add a hint I receive the following message Something went wrong. Please try again later." It has been happening for a week. I only receive it on my pc running windows 10.
jacqui
Managed to log in and look at overall tree but cannot do anything specific eg. tried to click on a person in tree and just waited and waited as is is hanging. Gave up.
Diane
How correct user name and password but login keeps failing
Robert
"Something went wrong. Please try again later." This has been saying this when I try to open a hint. It's been going on for 2 days.
Dawn
Time out error over and over and over
Carolyn
I cannot search my matches. Just get the little buffering circle.
Leonie
System very slow. Records not loading.
Cole
We're sorry but this feature is temporarily unavailable. We apologize for the inconvenience and ask for your patience at this time. Check back with us shortly.
Derek
Website is very slow and not loading pages. Other sites are fine
Liv
They are claiming that their "Hints" system is currently offline and not operational.
Bob
I cannot get access to Family tree where under Ancestry, below the Family tree, is where I input my Gmail and password. Once this is done I get into tree, Turn on the Safe, Family Search without a problem, but, I cannot cannot get Family Tree maker turned on I fill in the Verification that yes I...
Leatha
"We're sorry but this feature is temporarily unavailable. We apologize for the inconvenience and ask for your patience at this time. Check back with us shortly."
Ian
Ancestry unable to show any media
Barbara
error message on every attempt to access any family tree profile
Cindy
can not access individual profile trees
David
Saying 'Page is temporarily unavailable'.
Gus
I cannot see profile details of people in my tree.
Vicky
Pages are not loading and very slow. When eventually responds states that it cant load page and to refresh
Marleena
Profiles will not load. Getting load can not follow 20 redirects error.
Monty
loading? the pages say that they are temporarily unavailable
Shane
Was using it fine had a break went back to it now getting unknown error while logging in across all my devices its the same . This is a major issue for many users
Sonia
I cannot log in and I’m in London, UK
Jennifer
Cannot sign in, repeated error messages since about 2 hours ago
Elaine
Cannot login get an error. Using from Australia
Alyssa
It logged me out and won't let me sign back in. It just says "unknown error occurred, please try again"
Anna
Kicked me out and get an error when I try to relogin in.
Janet
Was working on my tree on the website and Acestry logged me out. I tried logging back in and got an unknown error. I tried the app on my phone and got the same issue. I tried resetting my password and got the code but after I entered it I still got an unknown error. Weird that it would go down ri...
Ruth
Site is up but cannot login
Peter
Was signed out of Ancestry.co.uk while using it this am. Message when trying to sign back in using Google account was - federated-signin.error "server error"
Elsie
I was logged in working, they system logged me out, and now I it won't let me log in.
Sheryl
I can't get on ancestry even though my password is correct. It says "Unknown error. Please try again."
Helen
Unable to sign in - unknown error
Jesus
Ancestry signed me out on all devices and when I try to log in it says unknown error.
Kaylara
Can't log in, got kicked out of the page/records I was actively looking at.
Chantal
Logged me out. Unable to login from app and website
Sarah
Can't log in, says "Unknown error"
M
I get this message: ! Unknown error An unknown error occurred. Please try again.
Dina
Browser Validation Error 54 This process is automatic. Your browser will redirect to your requested content shortly. Incident ID: 8ed7cf4f5d2d6456 Timestamp: 2024-12-05T23:27:58.353Z
Andrea
Thrulines page says it cannot load; been ongoing for hours. Support said they'd update status page, but haven't.
Edith
Most people don't have hints and the ones that do won't pull up, The site indicates no hints found
Greg
Something went wrong. Please try again later. Constantly getting this message when reviewing hints
Isaac
Something went wrong. Please try again later. Shows up every time I search something
Amanda
It will not let me add or delete people on my tree it’s done this for last 2 weeks I renewed for 4 months so it should let me save but it’s not it’s saying ancestry down at the moment waisted 2 weeks plus how ever long this problem goes on for
Jack
Can not access DNA except for the home person.....no option for "view other tests" Been going on for several hours
Brenda
Pages won't load...intermittently works, but pretty much consistently not loading any pages I try to click on to open...
Christine
Unable to access trees or hints
les
Search functions haven't been working properly for the last several days. (Ancestry's issues aren't only due to the major worldwide tech outage, as Ancestry's PR folks have been saying.)
Rose
No information is available.
Diane
Unable to open various databases, i.e. Texas Death Certificates, etc.
Keith_H
"We’re sorry but this feature is temporarily unavailable." Unable to search, view hints etc. So, no interaction with their datasets.
Angela
Unable to access trees, hints, etc.
Andrew
Website keeps crashing, has now locked me out
Ted
not responding or loading. The popup says ,"Hmmm… can't reach this page"
Christine
Can’t access information on individual profile pages
Ulric
Continuously logs me out
VM
Not displaying image transcriptions, button to show transcriptions is grayed out
Monitoring 8 Ancestry services and regions
5 incidents in 2025
Number of Incidents
1 issues
Last incident
21 days ago
Ancestry isn't down. You can check Ancestry status and incident details on the top of the page. IsDown continuously monitors Ancestry official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Ancestry is currently operational. You can check Ancestry status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Ancestry being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Ancestry official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Ancestry last outage was on April 24, 2025 with the title "Customers may be experiencing issues at this time. Investigation underway."
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
