Check if Ancestry is down, official outages, user-reported issues, and outages map.
Ancestry is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 100 incidents since started monitoring Ancestry status in February 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Ancestry outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
Oct 20, 2025
08:51 AM EDT
|
Major
The cause for site impact is being investigated at this time. Additional information and status w...
|
about 21 hours |
|
Oct 10, 2025
11:29 AM EDT
|
Major
The cause for site impact is being investigated at this time. Additional information and status w...
|
about 3 hours |
|
Jul 22, 2025
11:54 AM EDT
|
Major
The cause for site impact is being investigated at this time. Additional information and status w...
|
about 1 hour |
|
Jul 18, 2025
11:15 AM EDT
|
Major
The cause for site impact is being investigated at this time. Additional information and status w...
|
43 minutes |
|
Jun 26, 2025
12:15 PM EDT
|
Major
The cause for site impact is being investigated at this time. Additional information and status w...
|
25 minutes |
|
Jun 18, 2025
06:57 PM EDT
|
Major
The cause for site impact is being investigated at this time. Additional information and status w...
|
about 4 hours |
|
Jun 02, 2025
05:05 PM EDT
|
Major
The cause for site impact is being investigated at this time. Additional information and status w...
|
23 minutes |
|
Apr 24, 2025
03:24 PM EDT
|
Major
The cause for site impact is being investigated at this time. Additional information and status w...
|
22 minutes |
|
Apr 07, 2025
02:22 PM EDT
|
Major
The cause for site impact is being investigated at this time. Additional information and status w...
|
about 2 hours |
|
Jan 27, 2025
04:57 PM EST
|
Major
The cause for site impact is being investigated at this time. Additional information and status w...
|
23 minutes |
See what users are saying about Ancestry issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
Profile pages not loading get the message We're sorry, this person's facts information is temporarily unavailable. You can try reloading the page, or come back later..
sheila - when i first went on this moring i had 3 pages open, dna matches, my dna matches tree and my main tree prolife, clicked on the search bar on my main page and i got Our website is unavailable What happened? We are currently unavailable. Please try again later. Timestamp: 2025-10-20T20:27:37.925....
rebecca - It just says the website is down. I've tried accessing it on different devices. It's all the same..
Karen - Ancestry.com is not working.
SM - I've cleaned out my cashe files, History, trash, etc. I tried signing in and get the below message. The website was slow starting at 4:30am CST and then completely unavailable for hours. Our website is unavailable What happened? We are currently unavailable. Please try again later. Timestam....
Heather - Cannot access Ancestry as it says it is unavailable 20.10.2025 8:30pm.
DNA tracker unavailable site completely unstable.
unable to get onto ancestry.
sara - Our website is unavailable What happened? We are currently unavailable. Please try again later. Timestamp: 2025-10-20T18:31:29.333Z.
Sue - Ancestry site inaccessible..
Richard - Ancestry page not available..
Christine - Here's what I get when trying to pull up the Ancestry site: Our website is unavailable What happened? We are currently unavailable. Please try again later. Timestamp: 2025-10-20T17:17:52.556Z.
Only allowing basic searches.
So SLOW today, taking ages to load a profile.
Kerrie - Can’t log in to ancestry.com.au.
Login Authentication Failure.
Doug - Cite will not open. Just freezes. .
Nikita - Temporarily down and can not access now for 5 hours.
Christen - When I added a wife it added her to her father, which I had not re-established yet and did not add her to her husband as intended. A couple of other things and one time it wouldn't let me click on the person I needed to check had been added correctly..
Naima - Same here . It kicks me of the ancestry site on all of my devices instantly.
Sharon - It kicks me of the ancestry site on all of my devices instantly.
Robyn - Safary browser says "Safari can't find the server" for ancestry.com and Google Chrome says "the site can't be reached. ancestry.com is unreachable".
Stanley - Family Tree Features Impacted.
Coco - DNA Matches refuse to load on desktop version, but will load on app just fine. I am using Chrome (as recommended), have cleared the browser cache, logged out, restarted computer, logged back in, and problem persists. All other features perform as expected..
April - I am not getting the code to my email for the Two-step verification. Nothing wrong with my email because I tested that already..
Audra - The iPhone app for ancestry.com continues to be severely buggy and glitchy. It keeps logging me out and erasing any information that I am in putting..
Kevin - I am unable to add relatives (child). I input date, press save, but the person fails to show up. I know what I'm doing as I've been doing this for months..
Joe - Receiving this error message: We’re sorry but this feature is temporarily unavailable. Our hint system is temporarily offline. During this time, hint notifications may not appear and existing hints may be inaccessible. We thank you for your patience while we work to resolve this issue. .
Derek - When trying to add a hint I receive the following message Something went wrong. Please try again later." It has been happening for a week. I only receive it on my pc running windows 10..
jacqui - Managed to log in and look at overall tree but cannot do anything specific eg. tried to click on a person in tree and just waited and waited as is is hanging. Gave up..
Genealogy platform offering DNA testing, family tree tools, and historical records search to explore and manage family history.
Monitoring Ancestry since February 2023
Tracking 8 Ancestry services and regions
12 incidents in 2025
Ancestry isn't down. You can check Ancestry status and incident details on the top of the page. IsDown continuously monitors Ancestry official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Ancestry is currently operational. You can check Ancestry status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Ancestry being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Ancestry official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Ancestry last outage was on October 20, 2025 with the title "Customers may be experiencing issues at this time. Investigation underway."
IsDown and DownDetector help users determine if Ancestry is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Ancestry's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.