What is Ancestry current status?

Ancestry is currently operational. You can check Ancestry status and current incidents and outages on the top of the page. The status is updated in almost real-time, and you can see the issues affecting customers.

How to monitor or check Ancestry status?

You can use IsDown service or go to Ancestry official status page. Some accounts also use Twitter to communicate the status.

How can I be notified when Ancestry is having issues or undergoing maintenance?

You can create an account in IsDown and monitor multiple services or subscribe for updates on the official status page. IsDown will send you a notification in real-time when Ancestry has issues. Ancestry official status page might also offer notification options such as email, SMS, or Slack.

Is Ancestry Down? Check current status

Q: Is Ancestry down today?

Ancestry was not down today according to the official status page. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the Ancestry status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Ancestry outages, issues and problems' at the top of the page.

Check if Ancestry is down, official outages, user-reported issues, and outages map.

Current Ancestry status

Ancestry is working normally

Updated from Ancestry official status page a few minutes ago

Ancestry service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally

Possible Incident

Confirmed Outage

View Ancestry Reports Map

Ancestry recent outages and downtime history

IsDown has tracked 100 incidents since started monitoring Ancestry status in February 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Ancestry outages and also issues that we're started by a spike in crowdsource reports.

Date	Incident	Duration
Oct 20, 2025 08:51 AM EDT	Major Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	about 21 hours
Oct 10, 2025 11:29 AM EDT	Major Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	about 3 hours
Jul 22, 2025 11:54 AM EDT	Major Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	about 1 hour
Jul 18, 2025 11:15 AM EDT	Major Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	43 minutes
Jun 26, 2025 12:15 PM EDT	Major Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	25 minutes
Jun 18, 2025 06:57 PM EDT	Major Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	about 4 hours
Jun 02, 2025 05:05 PM EDT	Major Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	23 minutes
Apr 24, 2025 03:24 PM EDT	Major Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	22 minutes
Apr 07, 2025 02:22 PM EDT	Major Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	about 2 hours
Jan 27, 2025 04:57 PM EST	Major Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	23 minutes

User comments about Ancestry status

See what users are saying about Ancestry issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

3 days ago

Profile pages not loading get the message We're sorry, this person's facts information is temporarily unavailable. You can try reloading the page, or come back later..
6 days ago

sheila - when i first went on this moring i had 3 pages open, dna matches, my dna matches tree and my main tree prolife, clicked on the search bar on my main page and i got Our website is unavailable What happened? We are currently unavailable. Please try again later. Timestamp: 2025-10-20T20:27:37.925....
6 days ago

rebecca - It just says the website is down. I've tried accessing it on different devices. It's all the same..
6 days ago

Karen - Ancestry.com is not working.

Home Page
6 days ago

SM - I've cleaned out my cashe files, History, trash, etc. I tried signing in and get the below message. The website was slow starting at 4:30am CST and then completely unavailable for hours. Our website is unavailable What happened? We are currently unavailable. Please try again later. Timestam....
6 days ago

Heather - Cannot access Ancestry as it says it is unavailable 20.10.2025 8:30pm.
6 days ago

DNA tracker unavailable site completely unstable.
6 days ago

unable to get onto ancestry.
6 days ago

sara - Our website is unavailable What happened? We are currently unavailable. Please try again later. Timestamp: 2025-10-20T18:31:29.333Z.
6 days ago

Sue - Ancestry site inaccessible..
6 days ago

Richard - Ancestry page not available..
6 days ago

Christine - Here's what I get when trying to pull up the Ancestry site: Our website is unavailable What happened? We are currently unavailable. Please try again later. Timestamp: 2025-10-20T17:17:52.556Z.
6 days ago

Only allowing basic searches.
6 days ago

So SLOW today, taking ages to load a profile.
6 days ago

Kerrie - Can’t log in to ancestry.com.au.
18 days ago

Login Authentication Failure.
about 1 month ago

Doug - Cite will not open. Just freezes. .
3 months ago

Nikita - Temporarily down and can not access now for 5 hours.
3 months ago

Christen - When I added a wife it added her to her father, which I had not re-established yet and did not add her to her husband as intended. A couple of other things and one time it wouldn't let me click on the person I needed to check had been added correctly..
3 months ago

Naima - Same here . It kicks me of the ancestry site on all of my devices instantly.
3 months ago

Sharon - It kicks me of the ancestry site on all of my devices instantly.
4 months ago

Robyn - Safary browser says "Safari can't find the server" for ancestry.com and Google Chrome says "the site can't be reached. ancestry.com is unreachable".

Home Page
4 months ago

Stanley - Family Tree Features Impacted.

Family Tree Features
4 months ago

Coco - DNA Matches refuse to load on desktop version, but will load on app just fine. I am using Chrome (as recommended), have cleared the browser cache, logged out, restarted computer, logged back in, and problem persists. All other features perform as expected..
4 months ago

April - I am not getting the code to my email for the Two-step verification. Nothing wrong with my email because I tested that already..
5 months ago

Audra - The iPhone app for ancestry.com continues to be severely buggy and glitchy. It keeps logging me out and erasing any information that I am in putting..
5 months ago

Kevin - I am unable to add relatives (child). I input date, press save, but the person fails to show up. I know what I'm doing as I've been doing this for months..
5 months ago

Joe - Receiving this error message: We’re sorry but this feature is temporarily unavailable. Our hint system is temporarily offline. During this time, hint notifications may not appear and existing hints may be inaccessible. We thank you for your patience while we work to resolve this issue. .

Hint-related Functionality
6 months ago

Derek - When trying to add a hint I receive the following message Something went wrong. Please try again later." It has been happening for a week. I only receive it on my pc running windows 10..
7 months ago

jacqui - Managed to log in and look at overall tree but cannot do anything specific eg. tried to click on a person in tree and just waited and waited as is is hanging. Gave up..

Family Tree Features

Ancestry components or services current status

Component	Status	Details
DNA-related Features status	OK	View details
Family Tree Features status	OK	View details
Hint-related Functionality status	OK	View details
Home Page status	OK	View details
Login Processes status	OK	View details
Mobile Applications status	OK	View details
Search Functionality status	OK	View details
Shopping Cart status	OK	View details

Genealogy platform offering DNA testing, family tree tools, and historical records search to explore and manage family history.

Monitoring Ancestry since February 2023

Tracking 8 Ancestry services and regions

Need help? Try here:
Reach out in social media at X account.
Support at website.
Check their status page.

12 incidents in 2025

Frequently Asked Questions

Is Ancestry down today?

Ancestry isn't down. You can check Ancestry status and incident details on the top of the page. IsDown continuously monitors Ancestry official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Ancestry status?

Ancestry is currently operational. You can check Ancestry status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Ancestry outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Ancestry down today or just slow?

Currently there's no report of Ancestry being slow. Check on the top of the page if there are any reported problems by other users.

How are Ancestry outages detected?

IsDown monitors the Ancestry official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Ancestry having an outage right now?

Ancestry last outage was on October 20, 2025 with the title "Customers may be experiencing issues at this time. Investigation underway."

How IsDown compares to DownDetector when monitoring Ancestry?

IsDown and DownDetector help users determine if Ancestry is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Ancestry's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.