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Is Ancestry Down? Current Status and Outages

Ancestry status updated a few minutes ago

Current Ancestry status

Ancestry is working normally

IsDown last checked Ancestry status on at . We've received 28 user reports in the past 24 hours.
Monitoring since Feb 2023 · 112 incidents caught · 8 components tracked in real-time
Ancestry not working for you?

Ancestry service health over the last 24 hours

This chart shows the number of user-reported issues for Ancestry service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

Outage Map

Ancestry outage map showing where users report when Ancestry is down

See where users report Ancestry is down. The map shows recent Ancestry outages from around the world.

Top locations, last 24h:

  • United States
  • Australia
Ancestry Outage Map

Recent Ancestry outage reports

See what users report when Ancestry is down and how Ancestry outages affect them.

  • 🇺🇸 United States of America

    Can not log out or search..

  • 🇺🇸 United States of America

    Glenda - Will not open my account, trees, etc I can open anything else I want but not Ancestry..

  • 🇺🇸 United States of America

    Robert - Works in the app, but nothing works online..

  • 🇺🇸 United States of America

    wont load anything, says have no hints but I have 45 pages of them I was working on, wont show tree, my profile or anything else.

  • 🇺🇸 United States of America

    Katherine - Not able to access files. When I first logged in, it looked like I didn't have a tree. Can't check for duplicates or do much of anything..

    Login Processes
  • 🇺🇸 United States of America

    Don - Not working, getting errors and kicked out.

  • 🇺🇸 United States of America

    Trying to enter information in our tree and keep on getting We're Sorry, This Page Is Temporarily Unavailable..

  • 🇺🇸 United States of America

    Mike - Pages are not downloading . Error message reads nothing was sent..

  • 🇺🇸 United States of America

    Judy - Every person's page I click on says page no longer available..

  • 🇺🇸 United States of America

    RIchard - Getting a bunch of ancestry not working screens when attempting to search..

  • 🇺🇸 United States of America

    i am working in my family tree trying to connect the right parents to children and keeps telling me page is not available. So frustrating!!!!!!!!!.

  • 🇺🇸 United States of America

    All i get is pretty print.

  • 🇺🇸 United States of America

    Joanie - I can't load/access my husband's DNA matches. I've accessed them for years but haven't been able to do it yesterday or today. Thanks for your help..

    DNA-related Features
  • 🇺🇸 United States of America

    T.M. - Ancestry DNA customer service phone is not working; I've called several or more times today! Phone rings & then goes dark with noone on the other end of the phone. Had to hang up waiting; no real response..

  • 🇩🇪 Germany

    Lots of glitches at the moment. Trees not available in matches. Pages loading slowly or not at all. Comments unavailable. Trees all private all of a sudden. Hopefully it will be fixed soon, the subscription cost recently increased..

Early detection is everything

User reports often detect issues before official status pages acknowledge them. Learn how crowdsourced monitoring combined with official status pages provides faster outage detection than relying on either approach alone.

Ancestry Downtime Health — Last 90 Days

In the last 90 days, Ancestry had 4 incidents with a median duration of 53 minutes.

Total
4

Incidents

Critical
4

Major Outages

Warning
0

Minor Incidents

Duration
53 minute

Median Resolution

Recent Ancestry outages detected

Full incident reports for recent Ancestry outages, including timelines, affected components, and resolution details.

41 minutes
Customers may be experiencing issues at this time. Investigation underway.
Sep 02, 2026 at 04:53 PM
about 1 hour
Customers may be experiencing issues at this time. Investigation underway.
Aug 28, 2026 at 10:08 AM
about 1 hour
Customers may be experiencing issues at this time. Investigation underway.
Aug 11, 2026 at 04:22 PM
about 1 hour
Customers may be experiencing issues at this time. Investigation underway.
Jun 15, 2026 at 11:15 AM
41 minutes
Frequent forced logouts and feature issues
May 26, 2026 at 04:53 PM
Never acknowledged
about 1 hour
Widespread family tree service outage
May 07, 2026 at 08:34 PM
Never acknowledged
37 minutes
Customers may be experiencing issues at this time. Investigation underway.
Mar 23, 2026 at 02:17 PM
Detected 3 minutes before
about 2 hours
Customers may be experiencing issues at this time. Investigation underway.
Mar 23, 2026 at 12:12 PM
about 1 hour
Customers may be experiencing issues at this time. Investigation underway.
Dec 05, 2025 at 03:57 AM
about 21 hours
Customers may be experiencing issues at this time. Investigation underway.
Oct 20, 2025 at 08:51 AM

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Frequently Asked Questions

Is Ancestry down today?

Ancestry isn't down. You can check Ancestry status and incident details on the top of the page. IsDown continuously monitors Ancestry official status page every few minutes. In the last 24 hours, there were 1 outages reported.

What is the current Ancestry status?

Ancestry is currently operational. You can check Ancestry status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Ancestry outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Ancestry down today or just slow?

Currently there's no report of Ancestry being slow. Check on the top of the page if there are any reported problems by other users.

How are Ancestry outages detected?

IsDown monitors the Ancestry official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Ancestry having an outage right now?

Ancestry last outage was on September 02, 2026 with the title "Customers may be experiencing issues at this time. Investigation underway."

How often does Ancestry go down?

IsDown has tracked 107 Ancestry incidents since February 2023. When Ancestry goes down, incidents typically resolve within 51 minutes.

Is Ancestry down for everyone or just me?

Check the Ancestry status at the top of this page. IsDown combines official status page data with user reports to show whether Ancestry is down for everyone or if the issue is on your end.

What Ancestry components does IsDown monitor?

IsDown monitors 8 Ancestry components in real-time, tracking the official status page for outages, degraded performance, and scheduled maintenance.

How to check if Ancestry is down?

  • Subscribe (if possible) to updates on the official status page.
  • IsDown continuously monitors the Ancestry status page and multiple sources to provide up-to-date information. Check back with us for the latest Ancestry uptime status.

Why use IsDown to monitor Ancestry instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Ancestry and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Ancestry?

IsDown and DownDetector help users determine if Ancestry is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Ancestry's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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