Is Ancestry Down? Check current status

Check if Ancestry is down, official outages, user-reported issues, and outages map.

Current Ancestry status

Ancestry is working normally

Updated from Ancestry official status page

Having problems with Ancestry?

Ancestry service health. Issues reported in the last 24 hours

Working Normally
Possible Incident
Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Ancestry status data.

Ancestry Outage Map

View Ancestry Outage Reports Map

Recent Ancestry Outages and Downtime History

IsDown has tracked 99 incidents since started monitoring Ancestry status in February 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date Incident Duration
Oct 10, 2025
05:29 PM CEST
Major
Customers may be experiencing issues at this time. Investigation underway.
The cause for site impact is being investigated at this time. Additional information and status w...
about 3 hours
Jul 22, 2025
05:54 PM CEST
Major
Customers may be experiencing issues at this time. Investigation underway.
The cause for site impact is being investigated at this time. Additional information and status w...
about 1 hour
Jul 18, 2025
05:15 PM CEST
Major
Customers may be experiencing issues at this time. Investigation underway.
The cause for site impact is being investigated at this time. Additional information and status w...
43 minutes
Jun 26, 2025
06:15 PM CEST
Major
Customers may be experiencing issues at this time. Investigation underway.
The cause for site impact is being investigated at this time. Additional information and status w...
25 minutes
Jun 19, 2025
12:57 AM CEST
Major
Customers may be experiencing issues at this time. Investigation underway.
The cause for site impact is being investigated at this time. Additional information and status w...
about 4 hours
Jun 02, 2025
11:05 PM CEST
Major
Customers may be experiencing issues at this time. Investigation underway.
The cause for site impact is being investigated at this time. Additional information and status w...
23 minutes
Apr 24, 2025
09:24 PM CEST
Major
Customers may be experiencing issues at this time. Investigation underway.
The cause for site impact is being investigated at this time. Additional information and status w...
22 minutes
Apr 07, 2025
08:22 PM CEST
Major
Customers may be experiencing issues at this time. Investigation underway.
The cause for site impact is being investigated at this time. Additional information and status w...
about 2 hours
Jan 27, 2025
10:57 PM CET
Major
Customers may be experiencing issues at this time. Investigation underway.
The cause for site impact is being investigated at this time. Additional information and status w...
23 minutes
Jan 27, 2025
07:25 PM CET
Major
Customers may be experiencing issues at this time. Investigation underway.
The cause for site impact is being investigated at this time.
about 1 hour

User comments about problems with Ancestry

  • Login Authentication Failure.

  • Doug - Cite will not open. Just freezes. .

  • Nikita - Temporarily down and can not access now for 5 hours.

  • Christen - When I added a wife it added her to her father, which I had not re-established yet and did not add her to her husband as intended. A couple of other things and one time it wouldn't let me click on the person I needed to check had been added correctly..

  • Naima - Same here . It kicks me of the ancestry site on all of my devices instantly.

  • Sharon - It kicks me of the ancestry site on all of my devices instantly.

  • Robyn - Safary browser says "Safari can't find the server" for ancestry.com and Google Chrome says "the site can't be reached. ancestry.com is unreachable".

    Home Page

  • Stanley - Family Tree Features Impacted.

    Family Tree Features

  • Coco - DNA Matches refuse to load on desktop version, but will load on app just fine. I am using Chrome (as recommended), have cleared the browser cache, logged out, restarted computer, logged back in, and problem persists. All other features perform as expected..

  • April - I am not getting the code to my email for the Two-step verification. Nothing wrong with my email because I tested that already..

  • Audra - The iPhone app for ancestry.com continues to be severely buggy and glitchy. It keeps logging me out and erasing any information that I am in putting..

  • Kevin - I am unable to add relatives (child). I input date, press save, but the person fails to show up. I know what I'm doing as I've been doing this for months..

  • Joe - Receiving this error message: We’re sorry but this feature is temporarily unavailable. Our hint system is temporarily offline. During this time, hint notifications may not appear and existing hints may be inaccessible. We thank you for your patience while we work to resolve this issue. .

    Hint-related Functionality

  • Derek - When trying to add a hint I receive the following message Something went wrong. Please try again later." It has been happening for a week. I only receive it on my pc running windows 10..

  • jacqui - Managed to log in and look at overall tree but cannot do anything specific eg. tried to click on a person in tree and just waited and waited as is is hanging. Gave up..

    Family Tree Features

  • Diane - How correct user name and password but login keeps failing.

  • Robert - "Something went wrong. Please try again later." This has been saying this when I try to open a hint. It's been going on for 2 days. .

  • Dawn - Time out error over and over and over .

  • Carolyn - I cannot search my matches. Just get the little buffering circle..

  • Leonie - System very slow. Records not loading. .

  • Cole - We're sorry but this feature is temporarily unavailable. We apologize for the inconvenience and ask for your patience at this time. Check back with us shortly..

  • Derek - Website is very slow and not loading pages. Other sites are fine.

  • Liv - They are claiming that their "Hints" system is currently offline and not operational. .

  • Bob - I cannot get access to Family tree where under Ancestry, below the Family tree, is where I input my Gmail and password. Once this is done I get into tree, Turn on the Safe, Family Search without a problem, but, I cannot cannot get Family Tree maker turned on I fill in the Verification that yes I....

  • Leatha - "We're sorry but this feature is temporarily unavailable. We apologize for the inconvenience and ask for your patience at this time. Check back with us shortly.".

  • Ian - Ancestry unable to show any media.

  • Barbara - error message on every attempt to access any family tree profile .

  • Cindy - can not access individual profile trees.

  • David - Saying 'Page is temporarily unavailable'..

    Family Tree Features

  • Gus - I cannot see profile details of people in my tree..

  • Vicky - Pages are not loading and very slow. When eventually responds states that it cant load page and to refresh.

  • Marleena - Profiles will not load. Getting load can not follow 20 redirects error..

  • Monty - loading? the pages say that they are temporarily unavailable.

  • Shane - Was using it fine had a break went back to it now getting unknown error while logging in across all my devices its the same . This is a major issue for many users.

  • Sonia - I cannot log in and I’m in London, UK .

  • Jennifer - Cannot sign in, repeated error messages since about 2 hours ago.

  • Elaine - Cannot login get an error. Using from Australia.

  • Alyssa - It logged me out and won't let me sign back in. It just says "unknown error occurred, please try again" .

  • Anna - Kicked me out and get an error when I try to relogin in. .

  • Janet - Was working on my tree on the website and Acestry logged me out. I tried logging back in and got an unknown error. I tried the app on my phone and got the same issue. I tried resetting my password and got the code but after I entered it I still got an unknown error. Weird that it would go down ri....

  • Ruth - Site is up but cannot login.

  • Peter - Was signed out of Ancestry.co.uk while using it this am. Message when trying to sign back in using Google account was - federated-signin.error "server error".

  • Elsie - I was logged in working, they system logged me out, and now I it won't let me log in..

  • Sheryl - I can't get on ancestry even though my password is correct. It says "Unknown error. Please try again.".

  • Helen - Unable to sign in - unknown error .

  • Jesus - Ancestry signed me out on all devices and when I try to log in it says unknown error..

  • Kaylara - Can't log in, got kicked out of the page/records I was actively looking at..

  • Chantal - Logged me out. Unable to login from app and website .

  • Sarah - Can't log in, says "Unknown error".

  • M - I get this message: ! Unknown error An unknown error occurred. Please try again..

  • Dina - Browser Validation Error 54 This process is automatic. Your browser will redirect to your requested content shortly. Incident ID: 8ed7cf4f5d2d6456 Timestamp: 2024-12-05T23:27:58.353Z .

  • Andrea - Thrulines page says it cannot load; been ongoing for hours. Support said they'd update status page, but haven't..

  • Edith - Most people don't have hints and the ones that do won't pull up, The site indicates no hints found.

    Hint-related Functionality

  • Greg - Something went wrong. Please try again later. Constantly getting this message when reviewing hints .

  • Isaac - Something went wrong. Please try again later. Shows up every time I search something.

  • Amanda - It will not let me add or delete people on my tree it’s done this for last 2 weeks I renewed for 4 months so it should let me save but it’s not it’s saying ancestry down at the moment waisted 2 weeks plus how ever long this problem goes on for.

  • Jack - Can not access DNA except for the home person.....no option for "view other tests" Been going on for several hours .

  • Brenda - Pages won't load...intermittently works, but pretty much consistently not loading any pages I try to click on to open....

  • Christine - Unable to access trees or hints.

  • les - Search functions haven't been working properly for the last several days. (Ancestry's issues aren't only due to the major worldwide tech outage, as Ancestry's PR folks have been saying.).

Ancestry status page - All services & components

Component Status
Login Processes OK
Home Page OK
Family Tree Features OK
DNA-related Features OK
Search Functionality OK
Hint-related Functionality OK
Shopping Cart OK
Mobile Applications OK

Genealogy platform offering DNA testing, family tree tools, and historical records search to explore and manage family history.

Monitoring Ancestry since February 2023

Tracking 8 Ancestry services and regions

Need help? Try here:
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Support at official website.
Check their official status page.

11 incidents in 2025

Frequently Asked Questions

Is Ancestry down today?

Ancestry isn't down. You can check Ancestry status and incident details on the top of the page. IsDown continuously monitors Ancestry official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Ancestry status?

Ancestry is currently operational. You can check Ancestry status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Ancestry outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Ancestry down today or just slow?

Currently there's no report of Ancestry being slow. Check on the top of the page if there are any reported problems by other users.

How are Ancestry outages detected?

IsDown monitors the Ancestry official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Ancestry having an outage right now?

Ancestry last outage was on October 10, 2025 with the title "Customers may be experiencing issues at this time. Investigation underway."

How IsDown compares to DownDetector when monitoring Ancestry?

IsDown and DownDetector help users determine if Ancestry is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Ancestry's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

How IsDown works?

  1. IsDown monitors official status pages

    We check the status of the services you're monitoring every few minutes. We aggregate the status and outage information and normalize it. We also collect crowdsourced information to provide early warning signs.

  2. We notify you when there is an outage

    We send you an alert whenever we detect a new incident or an update on the status of the services you're monitoring. You can customize the alerts to your needs to avoid alert fatigue.

  3. Dedicated dashboard and integrations

    Aggregate all the status information in a straightforward dashboard or internal status page. You can also send the information and alerts to your team's communication/monitoring/incident management tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.

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