Ancestry Status - Is Ancestry Down?

Ancestry is operational

Updated a few minutes ago

Ancestry not working for you?

Current Ancestry official ongoing incidents

No incidents reported in Ancestry's status page

IsDown pulls data from Ancestry's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

Ancestry issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about Ancestry problems

  • D

    Derek

    When trying to add a hint I receive the following message Something went wrong. Please try again later." It has been happening for a week. I only receive it on my pc running windows 10.

  • J

    jacqui

    Family Tree Features

    Managed to log in and look at overall tree but cannot do anything specific eg. tried to click on a person in tree and just waited and waited as is is hanging. Gave up.

  • D

    Diane

    How correct user name and password but login keeps failing

  • R

    Robert

    "Something went wrong. Please try again later." This has been saying this when I try to open a hint. It's been going on for 2 days.

  • D

    Dawn

    Time out error over and over and over

  • C

    Carolyn

    I cannot search my matches. Just get the little buffering circle.

  • L

    Leonie

    System very slow. Records not loading.

  • C

    Cole

    We're sorry but this feature is temporarily unavailable. We apologize for the inconvenience and ask for your patience at this time. Check back with us shortly.

  • D

    Derek

    Website is very slow and not loading pages. Other sites are fine

  • L

    Liv

    They are claiming that their "Hints" system is currently offline and not operational.

  • B

    Bob

    I cannot get access to Family tree where under Ancestry, below the Family tree, is where I input my Gmail and password. Once this is done I get into tree, Turn on the Safe, Family Search without a problem, but, I cannot cannot get Family Tree maker turned on I fill in the Verification that yes I...

  • L

    Leatha

    "We're sorry but this feature is temporarily unavailable. We apologize for the inconvenience and ask for your patience at this time. Check back with us shortly."

  • I

    Ian

    Ancestry unable to show any media

  • B

    Barbara

    error message on every attempt to access any family tree profile

  • C

    Cindy

    can not access individual profile trees

  • D

    David

    Family Tree Features

    Saying 'Page is temporarily unavailable'.

  • G

    Gus

    I cannot see profile details of people in my tree.

  • V

    Vicky

    Pages are not loading and very slow. When eventually responds states that it cant load page and to refresh

  • M

    Marleena

    Profiles will not load. Getting load can not follow 20 redirects error.

  • M

    Monty

    loading? the pages say that they are temporarily unavailable

  • S

    Shane

    Was using it fine had a break went back to it now getting unknown error while logging in across all my devices its the same . This is a major issue for many users

  • S

    Sonia

    I cannot log in and I’m in London, UK

  • J

    Jennifer

    Cannot sign in, repeated error messages since about 2 hours ago

  • E

    Elaine

    Cannot login get an error. Using from Australia

  • A

    Alyssa

    It logged me out and won't let me sign back in. It just says "unknown error occurred, please try again"

  • A

    Anna

    Kicked me out and get an error when I try to relogin in.

  • J

    Janet

    Was working on my tree on the website and Acestry logged me out. I tried logging back in and got an unknown error. I tried the app on my phone and got the same issue. I tried resetting my password and got the code but after I entered it I still got an unknown error. Weird that it would go down ri...

  • R

    Ruth

    Site is up but cannot login

  • P

    Peter

    Was signed out of Ancestry.co.uk while using it this am. Message when trying to sign back in using Google account was - federated-signin.error "server error"

  • E

    Elsie

    I was logged in working, they system logged me out, and now I it won't let me log in.

  • S

    Sheryl

    I can't get on ancestry even though my password is correct. It says "Unknown error. Please try again."

  • H

    Helen

    Unable to sign in - unknown error

  • J

    Jesus

    Ancestry signed me out on all devices and when I try to log in it says unknown error.

  • K

    Kaylara

    Can't log in, got kicked out of the page/records I was actively looking at.

  • C

    Chantal

    Logged me out. Unable to login from app and website

  • S

    Sarah

    Can't log in, says "Unknown error"

  • M

    M

    I get this message: ! Unknown error An unknown error occurred. Please try again.

  • D

    Dina

    Browser Validation Error 54 This process is automatic. Your browser will redirect to your requested content shortly. Incident ID: 8ed7cf4f5d2d6456 Timestamp: 2024-12-05T23:27:58.353Z

  • A

    Andrea

    Thrulines page says it cannot load; been ongoing for hours. Support said they'd update status page, but haven't.

  • E

    Edith

    Hint-related Functionality

    Most people don't have hints and the ones that do won't pull up, The site indicates no hints found

  • G

    Greg

    Something went wrong. Please try again later. Constantly getting this message when reviewing hints

  • I

    Isaac

    Something went wrong. Please try again later. Shows up every time I search something

  • A

    Amanda

    It will not let me add or delete people on my tree it’s done this for last 2 weeks I renewed for 4 months so it should let me save but it’s not it’s saying ancestry down at the moment waisted 2 weeks plus how ever long this problem goes on for

  • J

    Jack

    Can not access DNA except for the home person.....no option for "view other tests" Been going on for several hours

  • B

    Brenda

    Pages won't load...intermittently works, but pretty much consistently not loading any pages I try to click on to open...

  • C

    Christine

    Unable to access trees or hints

  • L

    les

    Search functions haven't been working properly for the last several days. (Ancestry's issues aren't only due to the major worldwide tech outage, as Ancestry's PR folks have been saying.)

  • R

    Rose

    No information is available.

  • D

    Diane

    Unable to open various databases, i.e. Texas Death Certificates, etc.

  • K

    Keith_H

    "We’re sorry but this feature is temporarily unavailable." Unable to search, view hints etc. So, no interaction with their datasets.

  • A

    Angela

    Unable to access trees, hints, etc.

  • A

    Andrew

    Website keeps crashing, has now locked me out

  • T

    Ted

    Home Page

    not responding or loading. The popup says ,"Hmmm… can't reach this page"

  • C

    Christine

    Can’t access information on individual profile pages

  • U

    Ulric

    Continuously logs me out

  • V

    VM

    Not displaying image transcriptions, button to show transcriptions is grayed out

Ancestry outage history

IsDown has tracked 93 incidents since started monitoring Ancestry status in February 2023.

Having problems with Ancestry? What can you do?

  1. First, stay calm.

    • We know it's stressful when Ancestry is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.

  2. Make a quick evaluation of the impact

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did Ancestry already acknowledge the issue? And published a status update? (You can find it in the top of the page or in Ancestry status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.

  3. Communicate with your team and users quickly

    • If Ancestry is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.

  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.

  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.

  6. Service has recovered?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.

  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.

  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.

Monitoring 8 Ancestry services and regions

5 incidents in 2025

Ancestry outages in the last 30 days

Number of Incidents

2 issues

Last incident

5 days ago

Frequently Asked Questions

Is Ancestry down today?

Ancestry isn't down. You can check Ancestry status and incident details on the top of the page. IsDown continuously monitors Ancestry official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Ancestry status?

Ancestry is currently operational. You can check Ancestry status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Ancestry outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Ancestry slow today?

Currently there's no report of Ancestry being slow. Check on the top of the page if there are any reported problems by other users.

How are Ancestry outages detected?

IsDown monitors the Ancestry official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last Ancestry outage?

Ancestry last outage was on April 24, 2025 with the title "Customers may be experiencing issues at this time. Investigation underway."

Ancestry not working for you? How do I know if Ancestry is down?

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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