What is Ancestry current status?

Ancestry is currently operational. You can check Ancestry status and current incidents and outages on the top of the page. The status is updated in almost real-time, and you can see the issues affecting customers.

How to monitor or check Ancestry status?

You can use IsDown service or go to Ancestry official status page. Some accounts also use Twitter to communicate the status.

How can I be notified when Ancestry is having issues or undergoing maintenance?

You can create an account in IsDown and monitor multiple services or subscribe for updates on the official status page. IsDown will send you a notification in real-time when Ancestry has issues. Ancestry official status page might also offer notification options such as email, SMS, or Slack.

Ancestry Status. Is Ancestry Down?

Q: Is Ancestry down today?

Ancestry was not down today according to the official status page. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the Ancestry status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Ancestry outages, issues and problems' at the top of the page.

Check if Ancestry is down, official outages, user-reported issues, and outages map.

Is Ancestry down right now?

Ancestry status updated 3 minutes 14 seconds ago

Ancestry is working normally

IsDown checked Ancestry status on December 21, 2025 at 11:27 AM EST, and appears to be operational. We've received 1 user report in the past 24 hours. IsDown collects in real-time Ancestry status data from official sources and user reports.

Ancestry service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally

Possible Incident

Confirmed Outage

View Ancestry Reports Map

Ancestry recent outages and downtime history

IsDown has tracked 101 incidents since started monitoring Ancestry status in February 2023. We collect data from 4600+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Ancestry outages and also issues that we're started by a spike in crowdsource reports.

Date	Incident	Duration
Dec 05, 2025 03:57 AM EST	Major Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	about 1 hour
Oct 20, 2025 08:51 AM EDT	Major Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	about 21 hours
Oct 10, 2025 11:29 AM EDT	Major Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	about 3 hours
Jul 22, 2025 11:54 AM EDT	Major Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	about 1 hour
Jul 18, 2025 11:15 AM EDT	Major Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	43 minutes
Jun 26, 2025 12:15 PM EDT	Major Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	25 minutes
Jun 18, 2025 06:57 PM EDT	Major Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	about 4 hours
Jun 02, 2025 05:05 PM EDT	Major Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	23 minutes
Apr 24, 2025 03:24 PM EDT	Major Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	22 minutes
Apr 07, 2025 02:22 PM EDT	Major Customers may be experiencing issues at this time. Investigation underway. The cause for site impact is being investigated at this time. Additional information and status w...	about 2 hours

User comments about Ancestry status

See what users are saying about Ancestry issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

1 day ago

Ancestry.com is not loading and only shows a dialog box where you can check "Pretty-Print". There are also brackets below that. I tested on Brave and Firefox..
6 days ago

Carol - Cannot save profile infost first ,now cannot open profiles in trees . I have tried 2 different search engines, problems happening on both!.
11 days ago

Paul - Ancestry.com.au will not load across any of my browsers. (Firefox, Google Chrome and Microsoft Edge) My web security has been checked and is not blocking access for ancestry.com.au.
13 days ago

Ancestry.com is down again! For the past month when I try to use Ancestry.com, all I get is a blank page with: Pretty_print {} in the upper left corner, often happens while I am using it. Last for several hours..
16 days ago

This seems to be a Cloudflare outage. It's causing issues with other sites I've tried, also..
20 days ago

Just shows two bars. One: JSON Raw Data Headers Two: Save Copy (... etc.).
22 days ago

Paul - Ancestry is not loading in Denver. I have tried 4 different broweers..
30 days ago

Ancestry.com.au not showing DNA matches for the past few hours ie an outage Other parts of the site seem to be working..

Home Page
about 1 month ago

Ancestry AI support chat not working, support phone number busy. There is no way to contact support!.
about 1 month ago

Nancy - I'm not getting any pages other than "Pretty-print" followed by a check box and in a big box where the page would be is "{}". I think I also saw the word JSON, but don't see it now. I've looked at several pages, on both Firefox and chrome browsers..
about 1 month ago

amy - cannot save profiles to my tree - says this feature is not available right now..
about 1 month ago

Sooooo Slow loading everything.
about 2 months ago

Sooooo Slow loading everything.
about 2 months ago

debs - for days, and quite often every day for ages, swirling and cant get into records - often says this persons info isnt availabe please try later. Had a message this morning, which I couldnt get into, as that wasnt working either. Forever having to pc clean.
about 2 months ago

Profile pages not loading get the message We're sorry, this person's facts information is temporarily unavailable. You can try reloading the page, or come back later..
2 months ago

sheila - when i first went on this moring i had 3 pages open, dna matches, my dna matches tree and my main tree prolife, clicked on the search bar on my main page and i got Our website is unavailable What happened? We are currently unavailable. Please try again later. Timestamp: 2025-10-20T20:27:37.925....
2 months ago

rebecca - It just says the website is down. I've tried accessing it on different devices. It's all the same..
2 months ago

Karen - Ancestry.com is not working.

Home Page
2 months ago

SM - I've cleaned out my cashe files, History, trash, etc. I tried signing in and get the below message. The website was slow starting at 4:30am CST and then completely unavailable for hours. Our website is unavailable What happened? We are currently unavailable. Please try again later. Timestam....
2 months ago

Heather - Cannot access Ancestry as it says it is unavailable 20.10.2025 8:30pm.
2 months ago

DNA tracker unavailable site completely unstable.
2 months ago

unable to get onto ancestry.
2 months ago

sara - Our website is unavailable What happened? We are currently unavailable. Please try again later. Timestamp: 2025-10-20T18:31:29.333Z.
2 months ago

Sue - Ancestry site inaccessible..
2 months ago

Richard - Ancestry page not available..
2 months ago

Christine - Here's what I get when trying to pull up the Ancestry site: Our website is unavailable What happened? We are currently unavailable. Please try again later. Timestamp: 2025-10-20T17:17:52.556Z.
2 months ago

Only allowing basic searches.
2 months ago

So SLOW today, taking ages to load a profile.
2 months ago

Kerrie - Can’t log in to ancestry.com.au.
2 months ago

Login Authentication Failure.

Ancestry components or services current status

Component	Status	Details
DNA-related Features status	OK	View details
Family Tree Features status	OK	View details
Hint-related Functionality status	OK	View details
Home Page status	OK	View details
Login Processes status	OK	View details
Mobile Applications status	OK	View details
Search Functionality status	OK	View details
Shopping Cart status	OK	View details

Genealogy platform offering DNA testing, family tree tools, and historical records search to explore and manage family history.

Monitoring Ancestry since February 2023

Tracking 8 Ancestry services and regions

Need help? Try here:
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Support at website.
Check their status page.

13 incidents in 2025

Frequently Asked Questions

Is Ancestry down today?

Ancestry isn't down. You can check Ancestry status and incident details on the top of the page. IsDown continuously monitors Ancestry official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Ancestry status?

Ancestry is currently operational. You can check Ancestry status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Ancestry outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Ancestry down today or just slow?

Currently there's no report of Ancestry being slow. Check on the top of the page if there are any reported problems by other users.

How are Ancestry outages detected?

IsDown monitors the Ancestry official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Ancestry having an outage right now?

Ancestry last outage was on December 05, 2025 with the title "Customers may be experiencing issues at this time. Investigation underway."

How IsDown compares to DownDetector when monitoring Ancestry?

IsDown and DownDetector help users determine if Ancestry is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Ancestry's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.