AppFollow Outage History

AppFollow experienced a major incident where App Store replies failed to publish, causing users to encounter "Error while publishing" messages. The issue affected the Reply to Reviews component for 2.7 hours. The incident was resolved after investigation and fixes were implemented.

AppFollow experienced a 15.8-hour incident that caused delays in ASO scoring calculations and Keywords data collection. The root cause was identified and resolved, though some ASO scoring delays continued while the system processed the accumulated backlog. The incident was fully resolved with normal performance restored.

AppFollow experienced a major incident with their Zendesk integration that prevented users from sending replies through the Zendesk app, generating "Cannot read properties of undefined (reading 'error')" errors. The issue affected the Zendesk component for 41.8 hours before being resolved on March 25th, 2026.

AppFollow experienced a major outage lasting 23.5 hours where the Watch component and other platform features became unresponsive. The incident was resolved after implementing a fix and monitoring the results.

AppFollow experienced a major service disruption where users were unable to accept AppStore invitations either automatically or manually due to an issue on Apple's side. The problem affected invitation acceptance and source connection settings for 94.3 hours. The issue was resolved when Apple fixed the problem on their end, restoring normal invitation acceptance functionality.

AppFollow experienced duplicate Slack review transfer alerts being sent to channels following a maintenance update, affecting only apps with auto-translation enabled due to a checksum calculation mismatch in the duplicate detection system. As a precautionary measure, all review transfer alerts were temporarily disabled for 16.4 hours while the team investigated and resolved the root cause. The issue was fixed and all missed alerts during the outage period were successfully delivered once scheduling was restored.