Ardoq Outage History

Ardoq experienced significant latency and browser unresponsiveness across all regions (EU, US, AU), with the most severe impact occurring when users accessed Workspace views via the Asset Library. Users also reported general slowness throughout the entire platform interface. The issue was identified, fixed, and resolved within 1.2 hours.

Ardoq experienced an issue that prevented users from creating new Workspaces and Scenarios across all regions (EU, US, and AU applications). The problem was identified and a fix was implemented within 32 minutes, restoring full functionality to the affected components.

Ardoq experienced a 6.1-hour performance issue affecting both US and EU applications, causing significant platform slowness and intermittent timeouts, particularly when users worked with complex Workspaces or data-heavy tasks. The issue impacted overall environment stability across the platform. The problem was identified, a fix was implemented and monitored, and the incident was fully resolved.

Ardoq experienced a 33-minute incident where Excel file exports from the Reports section were failing, causing users to receive "corrupt file" errors when attempting to open the exported files. Workspace exports remained functional throughout the incident. The engineering team identified the root cause and deployed a fix to production, fully resolving the issue.