Outage in AskCody

EU Platform: Degraded performance - All components

Resolved Minor
July 04, 2024 - Started 10 months ago - Lasted about 1 month
Official incident page

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Outage Details

Region: Only the EU Platform is affected We are currently experiencing a major outage on the EU Platform, and are now investigating the impact. For now, the AskCody Management Platform as well as the add-ins are not operational. The next update will be provided at latest: 12:30 CEST
Components affected
AskCody Meeting Dashboards AskCody Azure AD integration AskCody Meeting Services Finance API AskCody Meeting Services Portal AskCody Exchange Integration AskCody Room Displays AskCody Workplace Central AskCody Mobile App (iOS) AskCody Data Collection AskCody Room Management Portal AskCody Outlook Add-in AskCody Active Directory Forwarding Service AskCody Outlook Add-in AskCody Calendar Notification Service AskCody Power BI Dashboard AskCody Outlook Add-in AskCody Visitor Management Portal AskCody Check-in kiosk
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/15/2024 07:42AM

After monitoring the implemented solution, the issue and the degraded performance has been resolved, and the incident will now be closed.

MONITORING 9 months ago - at 07/29/2024 07:21AM

All components are still fully operational, and we continue to monitor the solution.

MONITORING 9 months ago - at 07/18/2024 08:56AM

We are continuing to monitor for any further issues.

MONITORING 10 months ago - at 07/05/2024 04:44AM

We are right now experiencing degraded performance on the EU Platform, and are still investigating the root-cause for the issue.

MONITORING 10 months ago - at 07/04/2024 09:43AM

A fix has been implemented and we are monitoring the results.
Right now, all components are fully operational.

INVESTIGATING 10 months ago - at 07/04/2024 08:44AM

Region: Only the EU Platform is affected

We are currently experiencing a major outage on the EU Platform, and are now investigating the impact.
For now, the AskCody Management Platform as well as the add-ins are not operational.

The next update will be provided at latest: 12:30 CEST

Latest AskCody outages

[Global]: Major Outage - All AskCody components - 23 days ago
EU Degraded Performance - Cost Centers - about 1 month ago
Degraded Performance - Services in delegate scenarios says: Meeting does not exist - 3 months ago
[US] Partial outage - Management portal and Central - 3 months ago
Europe: Degraded Performance - Azure AD synchronization - 4 months ago

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