Outage in AskCody

EU Platform: Degraded performance - All components

Resolved Minor
July 04, 2024 - Started 10 months ago - Lasted about 1 month
Official incident page

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Outage Details

Region: Only the EU Platform is affected We are currently experiencing a major outage on the EU Platform, and are now investigating the impact. For now, the AskCody Management Platform as well as the add-ins are not operational. The next update will be provided at latest: 12:30 CEST
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/15/2024 07:42AM

After monitoring the implemented solution, the issue and the degraded performance has been resolved, and the incident will now be closed.

MONITORING 9 months ago - at 07/29/2024 07:21AM

All components are still fully operational, and we continue to monitor the solution.

MONITORING 9 months ago - at 07/18/2024 08:56AM

We are continuing to monitor for any further issues.

MONITORING 10 months ago - at 07/05/2024 04:44AM

We are right now experiencing degraded performance on the EU Platform, and are still investigating the root-cause for the issue.

MONITORING 10 months ago - at 07/04/2024 09:43AM

A fix has been implemented and we are monitoring the results.
Right now, all components are fully operational.

INVESTIGATING 10 months ago - at 07/04/2024 08:44AM

Region: Only the EU Platform is affected

We are currently experiencing a major outage on the EU Platform, and are now investigating the impact.
For now, the AskCody Management Platform as well as the add-ins are not operational.

The next update will be provided at latest: 12:30 CEST

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