Outage in AskCody

US Platform: Partial Outage

Resolved Major
July 30, 2024 - Started 9 months ago - Lasted 1 day
Official incident page

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Outage Details

All customers on the US Platform are affected. Our services are affected by the issue posted by Microsoft: https://azure.status.microsoft/en-us/status We are currently experiencing a partial outage in the AskCody Management Portal as well as the add-ins, and are investigating the issue.
Components affected
AskCody Mobile App (iOS) AskCody Workplace Central AskCody Meeting Dashboards AskCody Active Directory Forwarding Service AskCody Room Displays AskCody Exchange Integration AskCody Outlook Add-in AskCody Data Collection AskCody Room Management Portal AskCody Visitor Management Portal AskCody Outlook Add-in AskCody Azure AD integration AskCody Power BI Dashboard AskCody Meeting Services Finance API AskCody Outlook Add-in AskCody Meeting Services Portal AskCody Check-in kiosk AskCody Calendar Notification Service
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/01/2024 08:02AM

The incident has been resolved and Microsoft has posted a Post Incident Reviews.
For more information please refer to the Azure status page: https://azure.status.microsoft/en-us/status/history/

MONITORING 9 months ago - at 07/31/2024 06:57AM

The issue posted by Microsoft has been resolved, and all our Services are again accessible:
https://azure.status.microsoft/en-us/status

We will continue to monitor the solution.

INVESTIGATING 9 months ago - at 07/30/2024 02:28PM

All customers on the US Platform are affected.

Our services are affected by the issue posted by Microsoft:
https://azure.status.microsoft/en-us/status

We are currently experiencing a partial outage in the AskCody Management Portal as well as the add-ins, and are investigating the issue.

Latest AskCody outages

[Global]: Major Outage - All AskCody components - 23 days ago
EU Degraded Performance - Cost Centers - about 1 month ago
Degraded Performance - Services in delegate scenarios says: Meeting does not exist - 3 months ago
[US] Partial outage - Management portal and Central - 3 months ago
Europe: Degraded Performance - Azure AD synchronization - 4 months ago

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