Outage in AskCody

Europe: Degraded Performance

Resolved Minor
August 30, 2024 - Started 4 months ago - Lasted 4 days
Official incident page

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Outage Details

Affected Users: Add-in Users, Management Portal Users Region: Europe We have identified a degraded performance in accessing add-ins as well as the management portal. It can also appear on check-in kiosks and Displays Users may experience this issue as receiving af 500 internal error message. The next update will be provided as soon as possible Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.
Components affected
AskCody Outlook Add-in AskCody Room Management Portal AskCody Meeting Services Portal AskCody Outlook Add-in AskCody Workplace Central AskCody Room Displays AskCody Outlook Add-in AskCody Visitor Management Portal AskCody Check-in kiosk
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/03/2024 06:55AM

Affected Users: Add-in Users, Management Portal Users
Region: Europe

The degraded performance has been resolved, and the incident will now be closed.

Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.

MONITORING 4 months ago - at 08/30/2024 05:50PM

Affected Users: Add-in Users, Management Portal Users
Region: Europe

The affected areas have been stable and we are currently monitoring the performance.

The next update will be provided, should the situation change, at the earliest time possible.

Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.

IDENTIFIED 4 months ago - at 08/30/2024 02:14PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 months ago - at 08/30/2024 02:14PM

Affected Users: Add-in Users, Management Portal Users
Region: Europe

We have identified a degraded performance in accessing add-ins as well as the management portal. It can also appear on check-in kiosks and Displays
Users may experience this issue as receiving af 500 internal error message.

The next update will be provided as soon as possible

Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.

Latest AskCody outages

Europe: Degraded Performance - Azure AD synchronization - 13 days ago
Exchange online incident - about 1 month ago
Global: Partial Outage - AskCody Central, Maps and mobile app. - 2 months ago
Europe: Major Outage - 4 months ago
EU Platform: Degraded Performance for Workplace Central - 5 months ago

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