Outage in AskCody

Europe: Major Outage

Resolved Minor
September 16, 2024 - Started 3 months ago - Lasted 1 day
Official incident page

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Outage Details

Affected Users: Add-in and AskCody Management Portal users Region: Europe We are currently experiencing a major outage in accessing AskCody add-ins, check-in kiosks and the management portal and are now investigating the impact and cause. Users may experience this issue as being unable to login. The next update will be provided at latest: 2 pm CEST
Components affected
AskCody Check-in kiosk AskCody Meeting Services Portal AskCody Workplace Central AskCody Room Displays AskCody Calendar Notification Service AskCody Outlook Add-in AskCody Room Management Portal AskCody Visitor Management Portal AskCody Outlook Add-in AskCody Outlook Add-in
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/17/2024 10:00AM

The solution to the incident worked as expected, and is therefore to be considered as resolved.

MONITORING 3 months ago - at 09/16/2024 01:25PM

We identified the root cause of the incident, and a fix was implemented immediately.
We are currently monitoring the results.

For now, all components are once again stabil and fully operational.

INVESTIGATING 3 months ago - at 09/16/2024 11:28AM

We are continuing to investigate the issue.
From a user perspective, the issue still persists, but we are making progress in identifying the root cause.

Next update will latest be at 3.30 PM CEST.
Should we see a reliable improvement in stability before 3.30 PM CEST, we will make sure to post it here.

INVESTIGATING 3 months ago - at 09/16/2024 09:22AM

Affected Users: Add-in and AskCody Management Portal users
Region: Europe

We are currently experiencing a major outage in accessing AskCody add-ins, check-in kiosks and the management portal and are now investigating the impact and cause.
Users may experience this issue as being unable to login.


The next update will be provided at latest: 2 pm CEST

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