Intermittent Transaction Processing Issue

The intermittent transaction processing issue has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: ~10:00 GMT on 30 May 2024
Reported End Time: ~17:38 GMT on 31 May 2024

Impact: Customers are now able to use the Authorize.Net API, Advance Integration Method (AIM), and Server Integration Method (SIM) as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC18409766

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Authorize.Net API, Advance Integration Method (AIM), and Server Integration Method (SIM) as expected.

Reported Start Time: ~10:00 GMT on 30 May 2024

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC18409766

Authorize.net continues to investigate the intermittent transaction processing issue. We appreciate your patience as we work urgently to implement a mitigation.

Impact: Users may experience issues with transaction processing using Authorize.Net API, Advance Integration Method (AIM), and Server Integration Method (SIM).

Reported Start Time: ~10:00 GMT on 30 May 2024

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC18409766

Authorize.net is aware of an issue that is currently affecting API calls for transaction processing resulting in reports of “Communication failures”.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may experience issues with transaction processing using Authorize.Net API, Advance Integration Method (AIM), and Server Integration Method (SIM).

Reported Start Time: ~10:00 GMT on 30 May 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC18409766