Merchant Interface Account Updater Reports

The issue affecting the Merchant Interface Account Updater report has now been fully resolved.

Affected merchants will need to use our API on our public site, https://developer.authorize.net/api/reference/index.html#transaction-reporting-get-account-updater-job-summary, to call the Account Updater job results for June.

Authorize.net is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 1 July 2024
Reported End Time: 20:36 GMT on 11 July 2024

Impact: Customers are now able to use the Merchant Interface as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC18696264

Authorize.net continues to work urgently to resolve the issue whereby the June report is not displaying results in the Account Updater job report in the Merchant Interface (MINT) portal.

As an alternative, merchants can use the API call Get Account Updater Job Summary to get the details of the June run.

Impact: Users may observe June data not showing up in the Account Updater job report in MINT.

Reported Start Time: 1 July 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC18696264

Authorize.net is aware of an issue whereby the June report is not displaying results in the Account Updater job report in the Merchant Interface (MINT) portal.

As an alternative, merchants can use the API call Get Account Updater Job Summary to get the details of the June run.

We are investigating the cause and working urgently to resolve the issue.

Impact: Users may observe June data not showing up in the Account Updater job report in MINT.

Reported Start Time: 1 July 2024

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC18696264