Autodesk Outage History

Autodesk experienced an issue where customers were unable to access the FPTR Site Activity Monitor service. The incident was classified as minor and lasted 48 minutes. The issue was successfully resolved and access to the service was restored.

Autodesk experienced a minor service incident where customers were unable to use the note editor in Creative Review due to hotkeys preventing them from typing notes in FPTR. The issue affected users' ability to add notes during their creative review process. The problem was resolved after 45 minutes of investigation.

Autodesk experienced a 27.5-hour incident where customers encountered significant latency in processing capacity usage events, causing delayed updates to their account capacity balances. The issue affected the Autodesk account system's ability to accurately reflect real-time usage data for customers. After identifying the root cause and implementing a fix, the service was fully restored.

Customers experienced an issue preventing them from accessing their Autodesk accounts. The service disruption lasted approximately 1.1 hours before being fully resolved. Autodesk investigated the reports and restored normal account access functionality.

Autodesk experienced a 29-minute service incident where customers were unable to view subscription details in BIM 360 Account Administration. The issue affected the BIM 360 Account Administration component, preventing users from accessing their subscription information. The problem was investigated and resolved within the same timeframe.

Autodesk experienced a minor service incident where customers encountered latency issues while accessing AutoCAD Online Services. The performance problems affected the online platform's responsiveness for users trying to access the service. The issue was resolved within 18 minutes of being reported.

Autodesk's FPTR Notifications and Webhooks service experienced failures affecting webhook deliveries and preventing customers from creating new trials. The incident lasted 1.4 hours, during which users were unable to access these core functionalities. Autodesk implemented a solution and confirmed full resolution after monitoring the fix.

Autodesk Build users in Australia and the European Union experienced an issue where they were unable to load the Correspondence feature within the application. The incident affected Autodesk Build (Europe) components and prevented customers from accessing correspondence functionality. The issue was resolved after 1.3 hours of investigation and remediation efforts.

Autodesk Assistant experienced an issue where customers were unable to view the 'Schedule a Call' feature. The problem affected users' ability to access this scheduling functionality within the Assistant interface. The issue was identified and resolved after approximately 1.3 hours.

Autodesk experienced a 2.5-hour service disruption where customers were unable to search, view, manage, or create orders on Autodesk.com and the Autodesk Online Store. The team identified the root cause and worked actively to restore functionality. The issue was fully resolved with all ordering capabilities restored to normal operation.