Autodesk Outage History

Autodesk experienced an issue where trial offerings were not being linked to newly created hubs in the ACC Admin Console across European Union and India regions. The problem affected customers' ability to properly associate trial offerings with their new hubs during the setup process. The issue was resolved after 21 minutes of investigation and remediation work.

Autodesk experienced an issue where customers in the European Union region were intermittently unable to view cards in ACC Insight and BIM 360 Insight services. The problem affected both platforms and prevented users from accessing dashboard cards within these construction management tools. The incident was resolved after 2.4 hours of investigation and remediation work.

Autodesk experienced a 5.7-hour service disruption affecting Fusion 360 and Fusion Team customers in the US region who were unable to set properties and create versions. The issue impacted core functionality for managing project data and version control within both platforms. The incident was resolved after extended investigation and troubleshooting efforts.

Autodesk experienced a telephony issue where Sales Representatives were unable to make inbound or outbound calls through the Groove Dialer system in the US and Australia regions. The incident affected the company's sales calling capabilities for approximately 2.4 hours. The team identified the root cause and successfully resolved the issue, restoring full telephony functionality.

Autodesk BIM 360 Docs experienced an issue where customers were unable to view existing markups or create new ones in both US and European Union regions. The service disruption affected the core markup functionality within BIM 360 Docs for approximately 1.6 hours. The issue was fully resolved after investigation and remediation efforts.