Autodesk Outage History

Customers experienced an issue preventing them from accessing their Autodesk accounts. The service disruption lasted approximately 1.1 hours before being fully resolved. Autodesk investigated the reports and restored normal account access functionality.

Autodesk experienced a 29-minute service incident where customers were unable to view subscription details in BIM 360 Account Administration. The issue affected the BIM 360 Account Administration component, preventing users from accessing their subscription information. The problem was investigated and resolved within the same timeframe.

Autodesk experienced a minor service incident where customers encountered latency issues while accessing AutoCAD Online Services. The performance problems affected the online platform's responsiveness for users trying to access the service. The issue was resolved within 18 minutes of being reported.

Autodesk's FPTR Notifications and Webhooks service experienced failures affecting webhook deliveries and preventing customers from creating new trials. The incident lasted 1.4 hours, during which users were unable to access these core functionalities. Autodesk implemented a solution and confirmed full resolution after monitoring the fix.

Autodesk Build users in Australia and the European Union experienced an issue where they were unable to load the Correspondence feature within the application. The incident affected Autodesk Build (Europe) components and prevented customers from accessing correspondence functionality. The issue was resolved after 1.3 hours of investigation and remediation efforts.

Autodesk Assistant experienced an issue where customers were unable to view the 'Schedule a Call' feature. The problem affected users' ability to access this scheduling functionality within the Assistant interface. The issue was identified and resolved after approximately 1.3 hours.

Autodesk experienced a 2.5-hour service disruption where customers were unable to search, view, manage, or create orders on Autodesk.com and the Autodesk Online Store. The team identified the root cause and worked actively to restore functionality. The issue was fully resolved with all ordering capabilities restored to normal operation.

Autodesk experienced an issue where trial offerings were not being linked to newly created hubs in the ACC Admin Console across European Union and India regions. The problem affected customers' ability to properly associate trial offerings with their new hubs during the setup process. The issue was resolved after 21 minutes of investigation and remediation work.

Autodesk experienced an issue where customers in the European Union region were intermittently unable to view cards in ACC Insight and BIM 360 Insight services. The problem affected both platforms and prevented users from accessing dashboard cards within these construction management tools. The incident was resolved after 2.4 hours of investigation and remediation work.

Autodesk experienced a 5.7-hour service disruption affecting Fusion 360 and Fusion Team customers in the US region who were unable to set properties and create versions. The issue impacted core functionality for managing project data and version control within both platforms. The incident was resolved after extended investigation and troubleshooting efforts.