Autodesk Outage History

The Autodesk Online Store experienced a checkout issue where customers were unable to place orders due to zero tax being displayed during the checkout process. This prevented customers from completing their purchases through the online store. The incident was resolved after 1.5 hours of investigation.

Autodesk's FPTR Site Activity Monitor experienced an issue causing customers to encounter delays and partially available data when viewing metrics. The problem affected the monitoring dashboard's data display functionality for approximately 1.6 hours. The issue was identified and resolved by the engineering team.

Autodesk experienced a 17.3-hour service disruption where customers could not search for product documentation using the "Refine by Knowledge Source" feature in the Autodesk Help Hub across product versions 2024-2026. During the outage, users could still access documentation through in-product help or by browsing directly on the Autodesk.com website. The issue was resolved on March 19th after the team identified and fixed the underlying cause.

Autodesk experienced a 31-minute service incident where customers encountered failures when translating file formats into Fusion. The issue affected both Fusion 360 and Fusion Online components. The problem was investigated and resolved, with service restored to normal operation.

Customers experienced errors when publishing Revit models through the APS - AEC Data Model API in the US and European Union regions. The issue affected users' ability to upload and process their architectural models through Autodesk's cloud platform. The incident was resolved after 6 minutes of investigation.

Autodesk's APS Model Derivative service experienced failures that prevented customers from translating designs for approximately 4.7 hours. The issue affected the Model Derivative component, causing translation processes to fail during this period. The root cause was identified and the service was fully restored.

Autodesk experienced an issue where customers were unable to upload files to S3 buckets within Forge Data Management in the US region. The APS - Data Management component was affected during this incident. The issue was resolved after approximately 1.1 hours of investigation and remediation work.

Autodesk's Cloud Rendering service experienced latency issues that affected customers' ability to render their results efficiently. The incident lasted 27 minutes and impacted the Cloud Rendering component specifically. The issue was successfully resolved after investigation and monitoring.

Autodesk experienced latency issues affecting query and search operations across multiple products including Autodesk Build, Autodesk Docs, and BIM 360 Docs in the US region for 1.4 hours. During investigation, it was determined that BIM 360 Model Coordination was not actually impacted. The latency issues were fully resolved.

A subset of Autodesk FPTR customers experienced an inability to access their sites during a 14-minute service disruption. The issue was classified as minor and has been fully resolved.