Autodesk Outage History

Autodesk's BIM Collaborate Pro for Government experienced an issue where customers were unable to fetch or load projects. The service disruption lasted approximately 2.8 hours, affecting government users' ability to access their collaborative BIM projects. The issue was identified and subsequently resolved.

Autodesk experienced a 1.3-hour service disruption affecting Forma Build, Data Management, and Takeoff services across multiple regions, with customers unable to access these platforms and experiencing issues with location-related functionalities. The incident impacted Autodesk Build, Docs, and Takeoff services in both standard and European regions. The issue was identified and subsequently resolved by Autodesk's engineering team.

Autodesk experienced an issue in the Australia region where customers encountered delays and failures while creating projects in Forma services including AutoSpecs, Build, Data Management, and Takeoff. The incident affected ACC AutoSpecs and lasted 28 minutes before being resolved.

Autodesk experienced an issue where customers were unable to play media in Creative Review when it was set as the default player in FPTR. Users could work around the problem by disabling Creative Review as the default player or using an alternative player. The issue was resolved after 19 minutes of investigation.

Autodesk's Flow Platform GraphQL API experienced an 8.9-hour outage that prevented new customers from linking their Flow Production Tracking (FPT) sites to the API in the US region. The issue was identified after initial investigation and remained unresolved for several hours despite ongoing remediation efforts. The service was fully restored, allowing new customer integrations to function normally again.

Autodesk Assistant experienced intermittent issues where customers were unable to chat or receive responses from the service. The incident lasted 6.1 hours, during which Autodesk identified the root cause and worked on a resolution. The issue has been fully resolved.

Autodesk Online Store experienced an issue where customers in the European Union region were unable to complete orders using NBE Pay by Invoice for new payer setups, with orders being declined during the payment process. The incident affected the online purchasing experience for EU customers attempting to set up new invoice payment arrangements. The issue was resolved after 3.4 hours of investigation and remediation efforts.

Autodesk's APS Data Management service in the European Union region experienced intermittent failures when customers attempted to create items or versions. The issue affected users' ability to perform these core data management functions for approximately 1.3 hours. The problem was identified and subsequently resolved by the engineering team.

Autodesk's Pype Closeout service experienced a major incident where customers were unable to login to the platform. The login functionality was completely unavailable, preventing users from accessing the service. The issue was resolved after 47 minutes of investigation and remediation work.

Autodesk experienced a minor service incident where Navis Work Document files (NWD Files) were not rendering properly in Forma Data Management across all regions, affecting Autodesk Docs services in multiple regions. The rendering issue prevented customers from properly viewing their NWD files within the platform. The incident lasted 1.6 hours, with Autodesk identifying the root cause and fully resolving the issue.