Autodesk Outage History

Autodesk experienced an issue where customers were unable to publish Revit cloud models in Docs, affecting the Revit Cloud Worksharing / Cloud Models service. The incident lasted 5 minutes and was classified as minor. The service was under investigation with updates promised within 60 minutes.

Autodesk Forma experienced an 11-minute outage where customers were unable to change filters in the Reports UI across multiple regions. The filtering functionality in Forma Reports was completely inaccessible during this period. The issue was successfully resolved and normal service was restored.

Autodesk's Flow Platform GraphQL API in the US region experienced an issue preventing customers from saving or creating new assets. The service disruption lasted approximately 1.8 hours before being fully resolved. The incident was classified as minor and affected asset creation functionality within the Flow Platform.

PlanGrid experienced an issue where customers were unable to export PDFs from multiple tools within the platform. The incident lasted approximately 1.1 hours while Autodesk investigated and resolved the problem. The service has been fully restored and PDF export functionality is now working normally.

Autodesk experienced a 2.2-hour outage where customers were unable to access the Autodesk Assistant feature across multiple products including Fusion, AutoCAD Web, and Revit Cloud Worksharing/Cloud Models. Users also reported issues with BIM 360 not loading properly during the incident. The issue was identified and subsequently resolved by Autodesk's engineering team.

The Autodesk Online Store experienced an issue where customers were unable to complete order processing during checkout. The problem affected the store's checkout functionality, preventing customers from finalizing their purchases. The issue was resolved after 32 minutes of investigation.

Autodesk experienced a latency issue affecting Fusion Manage access for customers in the European Union region. The problem impacted Fusion 360 Manage components, causing slow response times for users trying to access the service. The issue was resolved after 26 minutes of investigation and remediation work.

Autodesk experienced a 55-minute service incident where customers were unable to view thumbnails for newly created design data across multiple Fusion products including Fusion 360, Fusion 360 Mobile, Fusion Online, and Fusion Team. The issue affected thumbnail generation and display functionality for new designs across these platforms. The incident was classified as minor and has been resolved.

Autodesk Forma Data Management experienced an issue in the Australia region where customers were unable to download Revit Cloud Worksharing files with linked files. The service disruption lasted approximately 1.1 hours before being fully resolved.

Autodesk experienced an issue where customers were unable to receive outbound emails sent from Salesforce systems. The problem affected email delivery from Autodesk's business systems to customers. The issue was resolved after 46 minutes of investigation and remediation work.