Autodesk Outage History

Autodesk customers experienced latency and elevated errors while accessing Forma Admin Console and Fusion 360 for 47 minutes. The engineering team identified the root cause and implemented a fix. The issue has been fully resolved.

Autodesk Assistant experienced an issue where customers could not view chat messages after opening shared links in new tabs. The problem affected the chat functionality within the Assistant service, though users could still access links through email as a workaround. The issue was resolved within 10 minutes.

Autodesk's APS Model Derivative service experienced intermittent issues that prevented customers from accessing and loading models properly. The incident affected the APS Model Derivative component and lasted approximately 1.3 hours. The issue was successfully resolved with normal service functionality restored.

Autodesk's APS Model Derivative service experienced intermittent issues where customers had difficulty accessing and loading models. The service disruption lasted approximately 1.5 hours before being fully resolved. The incident was classified as minor and affected the APS Model Derivative component specifically.

Autodesk's APS Model Derivative service experienced intermittent access issues that prevented customers from using the service normally. The incident lasted 36 minutes before being fully resolved. The engineering team investigated and restored full functionality to the affected component.

Autodesk experienced an issue where customers in the US region were unable to publish models in Revit Cloud Worksharing / Cloud Models. The service disruption affected the core model publishing functionality for Revit cloud users. The issue was resolved after 57 minutes of investigation and remediation work.

Autodesk experienced an issue where customers with educational licenses were unable to access or install software through manage.autodesk.com. The problem expanded to affect users' ability to view software, manage subscriptions, and perform other account functions on the platform. The incident was resolved after approximately 1.9 hours.

Autodesk Assistant experienced an issue where customers were unable to open links shared by support agents, and when they could open the links, they were unable to continue their chat sessions. The problem affected customer support interactions through the Autodesk Assistant platform for approximately 2.8 hours. The issue was identified and resolved by the engineering team.

Autodesk's support chat system experienced an outage that prevented customers from contacting support through the chat channel. The issue was investigated and resolved by the technical team. The service disruption lasted 34 minutes.

Autodesk Build experienced an issue where customers in the US region were unable to upload sheets directly to the Sheets module in Forma Build. The problem affected the sheet upload functionality within the Forma Build service. The issue was resolved after 28 minutes of investigation and remediation work.