Autodesk Outage History

Autodesk experienced a 24-minute service incident where customers encountered errors while loading the projects page in Forma - Admin Console across US and European Union regions. The issue affected the ACC Admin Console components in both regions, preventing users from accessing project information through the administrative interface. The problem was successfully resolved after investigation and remediation efforts.

PlanGrid experienced an issue where customers in the US region were unable to edit native field reports. The incident affected users' ability to modify field reports within the application for 47 minutes. The issue was investigated and fully resolved.

A subset of Autodesk customers experienced an issue where the User Management tab in their Autodesk account would not load properly. The incident affected account management functionality for these users. The issue was resolved after 34 minutes of investigation.

Autodesk's APS AEC Data Model API experienced an issue preventing customers from publishing data from Revit 2027 to the AEC Data Model across multiple regions including the UK, Japan, India, Canada, and Germany. The incident lasted 2.3 hours, during which the team identified the root cause and worked on a fix. The issue was fully resolved, restoring normal publishing functionality for affected users.

Autodesk experienced a 51-minute incident where PlanGrid customers faced delays in service activation and crashes when selecting certain features. The service was crashing consistently for users and their colleagues when attempting to use specific functionality. The issue was fully resolved after investigation and remediation efforts.

Autodesk customers experienced latency issues while accessing Forma - AutoSpecs in the US region, affecting the ACC AutoSpecs component. The service disruption lasted 27 minutes before being fully resolved.

Autodesk Forma - Cost Management experienced an issue where customers in the US region were unable to generate reports. The incident affected report generation functionality for users of the cost management service. The issue was resolved after 30 minutes of investigation.

Autodesk experienced a 45-minute service disruption affecting Fusion 360 and Fusion Online where customers were unable to save and retrieve configurations or create versions in collaborative editing hubs. The collaborative editing functionality was impacted, preventing users from properly managing their work versions and configurations. The issue was successfully resolved after investigation and remediation efforts.

Autodesk experienced a 1.2-hour service disruption affecting customers' ability to activate serial number licenses and generate network license files through RegisterOnce and the Account portal. The issue impacted license management functionality across both platforms. The problem was resolved after investigation and remediation efforts.

Autodesk experienced connectivity issues at their US East Carlstadt data center that prevented customers from placing or processing orders through partner web services and legacy order systems. The outage lasted 1.8 hours, during which customers were unable to complete transactions via these channels. The issue was identified and resolved, restoring normal ordering functionality.