Autodesk Outage History

Autodesk experienced authentication errors in their FPTR application session launcher that prevented customers from successfully authenticating apps. The issue affected users attempting to launch applications through the session launcher system. The problem was resolved after 1.2 hours of investigation.

Autodesk's MEP Content Editor experienced an issue where customers were unable to edit data or synchronize configurations. The service disruption lasted 23 minutes before being fully resolved. Autodesk investigated and restored normal functionality to the content editing and synchronization features.

Autodesk experienced identity mapping issues within Forma Build affecting customers in the US region for 1.1 hours. The problem impacted Autodesk Build services, preventing users from properly accessing or authenticating within the platform. The issue was investigated and fully resolved.

Autodesk experienced a 4.3-hour service incident where customers were unable to view or update workspaces and group roles in the administrative tab within Fusion Manage and Fusion Team. The issue affected Fusion 360 Manage and Fusion Team/BIM 360 Team components, preventing administrative functions from working properly. The problem has been resolved after investigation and remediation efforts.

Autodesk experienced intermittent access issues with Fusion Manage that also affected Fusion 360, with users reporting crashes when selecting tools. The service disruption lasted 1.2 hours before being fully resolved.

Autodesk experienced intermittent access issues with Fusion Manage, affecting both Fusion 360 and Fusion 360 Manage components for 2 hours. Users reported being unable to login to their accounts during the incident. The issue was resolved after investigation and monitoring.

Autodesk Docs experienced a service disruption lasting 2.8 hours where customers were unable to upload files and encountered significant delays when processing projects. The issue initially affected the US region but later expanded to multiple regions including Germany, Australia, Canada, India, Japan, and the UK. The root cause was identified and the service was fully restored.

The Autodesk Online Store experienced a checkout issue where customers were unable to place orders due to zero tax being displayed during the checkout process. This prevented customers from completing their purchases through the online store. The incident was resolved after 1.5 hours of investigation.

Autodesk's FPTR Site Activity Monitor experienced an issue causing customers to encounter delays and partially available data when viewing metrics. The problem affected the monitoring dashboard's data display functionality for approximately 1.6 hours. The issue was identified and resolved by the engineering team.

Autodesk experienced a 17.3-hour service disruption where customers could not search for product documentation using the "Refine by Knowledge Source" feature in the Autodesk Help Hub across product versions 2024-2026. During the outage, users could still access documentation through in-product help or by browsing directly on the Autodesk.com website. The issue was resolved on March 19th after the team identified and fixed the underlying cause.