Autodesk Outage History

Autodesk experienced an issue where customers were unable to access the latest usage data for Capacity and API monetization in the Account Portal. The problem affected users' ability to view current usage information for these services. The issue was resolved after 39 minutes of investigation.

Autodesk experienced latency issues affecting query and search operations within BIM 360 Docs and Forma Build services. Customers encountered slow performance when attempting to search or query data in these platforms. The issue was resolved after 26 minutes of investigation and remediation efforts.

Autodesk experienced a 54-minute service incident where customers were unable to add members in Forma Build, affecting the Autodesk Build component. The issue was investigated and subsequently resolved without further details provided about the root cause.

Autodesk's APS - AEC Data Model API experienced failures that prevented customers from retrieving or submitting data for approximately 1.9 hours. The engineering team identified the root cause and implemented a fix. The service was fully restored and operational.

Autodesk Support experienced an email service disruption where customers encountered difficulties sending and receiving emails, with both inbound and outbound messages returning undeliverable error messages. The incident lasted 48 minutes before being fully resolved. Autodesk actively investigated the issue and restored normal email functionality.

Autodesk experienced a 2-hour incident where Navis Work Document files (NWD Files) were not rendering properly in Forma Data Management across all regions. The issue affected Autodesk Docs services in multiple regions including Europe. The problem was resolved after investigation and monitoring.

Autodesk experienced a 2.9-hour service disruption affecting BIM Collaborate, Forma Design Collaboration, and APS Model Derivative services in the Canada region, preventing customers from loading models. The issue was initially identified in BIM Collaborate and Forma Design Collaboration before being discovered to also impact APS Model Derivative. The problem was resolved after Autodesk identified the root cause and implemented a fix.

Autodesk's BuildingConnected service experienced an email delivery issue where customers were unable to receive emails through the platform. The incident affected the BuildingConnected component and lasted approximately 20 minutes. The issue was successfully resolved after investigation.

Autodesk's Flow Production Tracking and FPTR Notifications and Webhooks service experienced an issue where customers were unable to create or modify webhooks. The incident affected webhook functionality across both services for 3.5 hours. The issue was fully resolved after investigation and remediation efforts.

Autodesk experienced an issue where customers in the US region were unable to generate submittals in the Forma - Specifications service. The problem affected the build functionality within the specifications feature. The issue was resolved after 46 minutes of investigation and remediation work.