Autodesk Outage History

Autodesk experienced a 13-minute service incident where customers were unable to view the User Management tab in their Autodesk accounts. The issue was classified as minor and has been fully resolved.

Autodesk experienced an issue where customers in the US region were unable to edit project names or modify project types for existing projects in the ACC Admin Console. The incident affected the ACC Admin Console component and prevented users from making these administrative changes to their projects. The issue was resolved after 53 minutes of investigation and remediation work.

Autodesk ACC Mobile users in the US region experienced login failures on both Android and iOS devices for approximately 2.5 hours. The issue prevented customers from accessing the mobile application across both major mobile platforms. The problem was resolved after investigation and monitoring over multiple update cycles.

Autodesk Build experienced intermittent failures with automated callout generation after publishing sheets, affecting customers in India, Canada, and Germany regions. The issue impacted the automated workflow functionality that generates callouts following sheet publication. The problem was resolved after 2 hours of investigation and remediation efforts.

Autodesk ACC Mobile experienced a login issue affecting Android and iOS users in the US region for 1.7 hours. Customers were unable to access the mobile application during this period. The issue was identified and resolved by Autodesk's team, restoring normal login functionality.

Autodesk experienced a 22.2-hour outage where customers in the US region were unable to view the latest Forms data on Insight Builder within ACC Insight. The issue was identified and actively worked on by the engineering team over the course of the incident. The problem was fully resolved, restoring access to Forms data in the Insight Builder functionality.

A subset of Autodesk customers experienced issues connecting with Autodesk Support through the 'Create a case' and 'Live chat' features in the Autodesk Assistant. The incident affected customers' ability to access support services for approximately 2.4 hours. The issue was resolved and all support connectivity features were restored.

Autodesk experienced an issue where customers were unable to access the FPTR Site Activity Monitor service. The incident was classified as minor and lasted 48 minutes. The issue was successfully resolved and access to the service was restored.

Autodesk experienced a minor service incident where customers were unable to use the note editor in Creative Review due to hotkeys preventing them from typing notes in FPTR. The issue affected users' ability to add notes during their creative review process. The problem was resolved after 45 minutes of investigation.

Autodesk experienced a 27.5-hour incident where customers encountered significant latency in processing capacity usage events, causing delayed updates to their account capacity balances. The issue affected the Autodesk account system's ability to accurately reflect real-time usage data for customers. After identifying the root cause and implementing a fix, the service was fully restored.