Avalara Outage History

Avalara's Exemption Certificate Management service experienced degraded performance for 6.8 hours due to a backlog of tasks causing processing delays. Customers encountered reduced service levels during this period. The response team identified the root cause and fully restored the service.

Avalara's 1099 service experienced degraded performance for 3.5 hours, affecting customers' ability to use the tax document service normally. The response team identified the root cause and worked on a resolution throughout the incident. The service was fully restored and the incident was resolved.

Avalara AvaTax UI experienced service degradation for 1.7 hours, with users unable to access data and encountering unresponsive website behavior after logging in. The response team investigated and addressed the underlying issue, then monitored the service to ensure stability. The AvaTax UI service was fully restored and returned to normal operation.

Avalara Tax Research customers experienced degraded service levels for 43 minutes due to an unspecified technical issue. The response team investigated and addressed the problem, then monitored the service to ensure stability. The service was fully restored with normal performance levels.

Avalara's Exemption Certificate Management service experienced a backlog of tasks that caused delays in processing for 15.3 hours. The issue affected the normal processing speed of exemption certificate management functions. The service was fully restored and all processing delays were resolved.

Avalara VAT Reporting (Cloud) customers experienced degraded service levels for approximately 2 hours. The response team investigated and identified the issue, then implemented a fix. The incident was fully resolved.

Avalara AvaTax UI experienced degraded service levels for 1.6 hours, with users unable to load the site after logging in. The response team identified and implemented a fix, then monitored the service until full resolution was confirmed.

Avalara's 1099 service experienced degraded performance levels for approximately 1.9 hours, affecting customers using the 1099 tax reporting functionality. The response team investigated the issue and implemented a fix, followed by monitoring to ensure stability. The incident was fully resolved with normal service levels restored.

AvaTax for QuickBooks Online experienced degraded service levels affecting the SaaS Connectors component for 1.4 hours. The response team investigated and identified the root cause of the performance issues. The service was fully restored after implementing a resolution.

Avalara's E-Invoicing and Live Reporting customers experienced degraded service levels with the Document Upload service for 3.1 hours. The response team identified and implemented a fix, then monitored the service to ensure full restoration. The service has been fully restored to normal operation.