Avalara Outage History

Avalara 3CE customers experienced degraded service levels for 44 minutes due to an unspecified issue. The response team identified and addressed the root cause, then monitored the service to ensure stability. The service was fully restored with normal performance levels.

Avalara 3CE customers experienced degraded service levels for approximately 2.6 hours. The response team investigated the issue, identified the root cause, and implemented a fix. The incident was fully resolved.

The Avalara AvaTax Tax Calculation Service experienced delays in displaying updates to newly created or modified items for 9.1 hours. Tax calculation functionality remained operational throughout the incident, with no impact to actual tax calculation calls. The service was fully restored after the response team completed their investigation and remediation efforts.

The AvaTax UI service experienced degraded performance for 3.9 hours, affecting customers' ability to use the user interface at normal service levels. The response team identified and addressed the underlying issue, then monitored the service to ensure stability. The service was fully restored with normal performance levels.

Avalara's Exemption Certificate Management service experienced degraded performance for 6.8 hours due to a backlog of tasks causing processing delays. Customers encountered reduced service levels during this period. The response team identified the root cause and fully restored the service.

Avalara's 1099 service experienced degraded performance for 3.5 hours, affecting customers' ability to use the tax document service normally. The response team identified the root cause and worked on a resolution throughout the incident. The service was fully restored and the incident was resolved.

Avalara AvaTax UI experienced service degradation for 1.7 hours, with users unable to access data and encountering unresponsive website behavior after logging in. The response team investigated and addressed the underlying issue, then monitored the service to ensure stability. The AvaTax UI service was fully restored and returned to normal operation.

Avalara Tax Research customers experienced degraded service levels for 43 minutes due to an unspecified technical issue. The response team investigated and addressed the problem, then monitored the service to ensure stability. The service was fully restored with normal performance levels.

Avalara's Exemption Certificate Management service experienced a backlog of tasks that caused delays in processing for 15.3 hours. The issue affected the normal processing speed of exemption certificate management functions. The service was fully restored and all processing delays were resolved.

Avalara VAT Reporting (Cloud) customers experienced degraded service levels for approximately 2 hours. The response team investigated and identified the issue, then implemented a fix. The incident was fully resolved.