Outage in Avaya

Intermittently chat messages are blank

Resolved Minor
August 11, 2025 - Started 10 days ago - Lasted about 20 hours
Official incident page

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Outage Details

We are aware that chat messages are intermittently appearing blank. Our team is actively investigating the issue and working toward a resolution.
Components affected
Avaya Chat - North America (NA)
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 08/12/2025 02:30PM

This incident has been resolved.

MONITORING 10 days ago - at 08/12/2025 10:22AM

We are continuing to monitor for any further issues.

MONITORING 10 days ago - at 08/12/2025 10:21AM

The root cause was identified and a fix has been implemented.
We are actively monitoring the system to ensure stability

INVESTIGATING 10 days ago - at 08/11/2025 06:35PM

We are aware that chat messages are intermittently appearing blank. Our team is actively investigating the issue and working toward a resolution.

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