Outage in Avaya

Prod-UK : Ongoing instability with AXP Customer Journey

Resolved Minor

February 26, 2026 - Started 27 days ago - Lasted 19 days
Official incident page

Incident Report

Summary AI Generated

Avaya's UK production environment experienced ongoing instability with the AXP Customer Journey service, affecting all major communication channels including voice, email, chat, messaging, analytics, social connections, API access, and preview dialing. The issue was caused by problems with an infrastructure partner and persisted for approximately 19 days before being resolved. The incident was successfully fixed after collaborative work between Avaya's team and the third-party provider.

We are currently investigating this issue.

Components affected

Avaya Voice - United Kingdom (UK) Avaya Email - United Kingdom (UK) Avaya Chat - United Kingdom (UK) Avaya Messaging - United Kingdom (UK) Avaya Analytics - United Kingdom (UK) Avaya Social Connections - United Kingdom (UK) Avaya API Access - United Kingdom (UK) Avaya Preview Dialing - United Kingdom (UK)

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 03/18/2026 12:28AM

This incident has been resolved.

IDENTIFIED 23 days ago - at 03/03/2026 11:43AM

We are currently experiencing technical difficulties with the service responsible for processing customer journey data. This is due to an issue with one of our infrastructure partners.

Our team is working closely with the provider to resolve this as quickly as possible.

IDENTIFIED 27 days ago - at 02/27/2026 02:00AM

a fix and testing is in progress. The next update expected at 1pm GMT.

INVESTIGATING 27 days ago - at 02/27/2026 12:07AM

We are currently investigating this issue.

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