Outage in Avaya
Prod-UK : Ongoing instability with AXP Customer Journey
Minor
February 27, 2026 - Started 7 days ago
Official incident page
Official incident page
Incident Report
We are currently investigating this issue.
Components affected
Avaya Voice - United Kingdom (UK) Avaya Email - United Kingdom (UK) Avaya Chat - United Kingdom (UK) Avaya Messaging - United Kingdom (UK) Avaya Analytics - United Kingdom (UK) Avaya Social Connections - United Kingdom (UK) Avaya API Access - United Kingdom (UK) Avaya Preview Dialing - United Kingdom (UK)Need to monitor Avaya outages?
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Latest Updates ( sorted recent to last )
IDENTIFIED
2 days ago - at 03/03/2026 11:43AM
We are currently experiencing technical difficulties with the service responsible for processing customer journey data. This is due to an issue with one of our infrastructure partners.
Our team is working closely with the provider to resolve this as quickly as possible.
IDENTIFIED
7 days ago - at 02/27/2026 02:00AM
a fix and testing is in progress. The next update expected at 1pm GMT.
INVESTIGATING
7 days ago - at 02/27/2026 12:07AM
We are currently investigating this issue.
Latest Avaya outages
AXP Public: Verint outage - 14 days ago
AXP Public: agents may experience delays in workspaces - about 1 month ago
AXP Public | Intermittent Agent profile update errors and Login Issue for Newly Created Agents for Prod-uk - about 1 month ago
AXP Public | Partial Feature Degradation: Multiplicity Logic | Prod-UK Data Center - about 1 month ago
AXP Public | Prod-UK | Email Service Degradation (UK Datacenter) - about 1 month ago
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