Outage in Avaya
Prod-NA : Workspaces agent not able to "Go Ready" state
Resolved MajorIncident Report
Summary AI Generated
Avaya Workspaces agents in North America were unable to change their status to "Go Ready" state, affecting voice, email, chat, and messaging services. The issue was identified and a fix was implemented after investigation. The incident was resolved after 11.7 hours of service disruption.
We are currently investigating the issue.
Components affected
Avaya Voice - North America (NA) Avaya Email - North America (NA) Avaya Chat - North America (NA) Avaya Messaging - North America (NA)Need to monitor Avaya outages?
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 03/18/2026 12:17PM
This incident has been resolved.
MONITORING
8 days ago - at 03/18/2026 02:09AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
8 days ago - at 03/18/2026 02:08AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
8 days ago - at 03/18/2026 12:39AM
We are currently investigating the issue.
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