Outage in Avaya
AX Public | Agents Unable to Handle Interactions | Prod-UK Data Center
Resolved MajorIncident Report
Summary AI Generated
Avaya's AX Public service in the UK data center experienced a major incident where agents became stuck in status with unresponsive AXP clients, preventing them from making or accepting calls, receiving interactions, or logging out, which caused inbound calls to result in RONA (Ring On No Answer). The incident affected all communication channels including voice, email, chat, and messaging across the UK region for 22.1 hours before being resolved with an implemented fix.
We are currently investigating an incident.
Agents become stuck in status and cannot continue work. The AXP client becomes unresponsive, and agents are unable to:
make outbound calls
accept inbound calls
receive new interactions
log out or reset status
Inbound calls are not being accepted by agents and are resulting in RONA.
This is a service-level issue affecting the multiple agent population. Our teams are actively working to identify the root cause and restore service as quickly as possible. We will provide further updates as more information becomes available.
Components affected
Avaya Voice - United Kingdom (UK) Avaya Email - United Kingdom (UK) Avaya Chat - United Kingdom (UK) Avaya Messaging - United Kingdom (UK)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/27/2026 08:06AM
This incident has been resolved.
MONITORING
about 1 month ago - at 03/26/2026 11:18AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 1 month ago - at 03/26/2026 10:06AM
We are currently investigating an incident.
Agents become stuck in status and cannot continue work. The AXP client becomes unresponsive, and agents are unable to:
make outbound calls
accept inbound calls
receive new interactions
log out or reset status
Inbound calls are not being accepted by agents and are resulting in RONA.
This is a service-level issue affecting the multiple agent population. Our teams are actively working to identify the root cause and restore service as quickly as possible. We will provide further updates as more information becomes available.
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