Outage in Avaya
Prod-NA Datacenter — Historical reporting not loading data
Resolved MajorIncident Report
Summary AI Generated
Avaya's Production North America datacenter experienced a major incident where historical reporting failed to display data properly, affecting the Analytics component for the NA region. The issue lasted 3.9 hours before a fix was implemented and monitored for stability. The incident was fully resolved with normal reporting functionality restored.
We’re investigating an issue in Production (NA) where historical reporting does not display data as expected. We’re working to confirm the scope, identify the cause, and restore normal behavior. Updates will be posted here as we learn more.
Components affected
Avaya Analytics - North America (NA)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 04/23/2026 11:25PM
This incident has been resolved.
MONITORING
11 days ago - at 04/23/2026 08:30PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
11 days ago - at 04/23/2026 07:36PM
We’re investigating an issue in Production (NA) where historical reporting does not display data as expected. We’re working to confirm the scope, identify the cause, and restore normal behavior. Updates will be posted here as we learn more.
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