Outage in Avaya

Intermittently issue on Journey Store Services – APAC Region

Resolved Minor
August 18, 2025 - Started 3 months ago - Lasted 37 minutes
Official incident page

Incident Report

We have identified an issue impacting Journey Store services in the APAC region. Our team is actively investigating and working on mitigation to restore full functionality as quickly as possible.
Components affected
Avaya Messaging - AsiaPacific (APAC) Avaya Email - AsiaPacific (APAC) Avaya Social Connections - AsiaPacific (APAC) Avaya Voice - AsiaPacific (APAC) Avaya Analytics - Asiapacific (APAC) Avaya API Access - AsiaPacific (APAC) Avaya Chat - AsiaPacific (APAC) Avaya Preview Dialing - AsiaPacific (APAC)

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/18/2025 06:53AM

The issue impacting Journey Store services in the APAC region has been fully resolved. All services are now operating normally. We will continue to monitor to ensure stability.

INVESTIGATING 3 months ago - at 08/18/2025 06:32AM

We have identified an issue impacting Journey Store services in the APAC region. Our team is actively investigating and working on mitigation to restore full functionality as quickly as possible.

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