Outage in Avaya
Customer Journey – Degraded Performance (Prod-NA)
Resolved MinorIncident Report
A subset of customers may experience latency or intermittent errors in Customer Journey on Prod-NA. No impact to voice calls or historical analytics/data. Core Omni-Channel services remain fully operational.
Scope
Affected: Customer Journey (Prod-NA)
Unaffected: Voice/Calls; Historical Analytics/Data
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/01/2025 12:50PM
This incident has been resolved.
INVESTIGATING
7 months ago - at 09/01/2025 10:09AM
We are continuing to investigate this issue.
INVESTIGATING
7 months ago - at 09/01/2025 10:04AM
A subset of customers may experience latency or intermittent errors in Customer Journey on Prod-NA. No impact to voice calls or historical analytics/data. Core Omni-Channel services remain fully operational.
Scope
Affected: Customer Journey (Prod-NA)
Unaffected: Voice/Calls; Historical Analytics/Data
Latest Avaya outages
Prod-NA: Historical reporting is not showing up data - 12 days ago
Prod-NA : Workspaces agent not able to "Go Ready" state - 14 days ago
Prod-UK : Ongoing instability with AXP Customer Journey - about 1 month ago
AXP Public: Verint outage - about 1 month ago
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