Outage in Avaya
Customer Journey – Degraded Performance (Prod-NA)
Resolved MinorIncident Report
A subset of customers may experience latency or intermittent errors in Customer Journey on Prod-NA. No impact to voice calls or historical analytics/data. Core Omni-Channel services remain fully operational.
Scope
Affected: Customer Journey (Prod-NA)
Unaffected: Voice/Calls; Historical Analytics/Data
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 09/01/2025 12:50PM
This incident has been resolved.
INVESTIGATING
2 months ago - at 09/01/2025 10:09AM
We are continuing to investigate this issue.
INVESTIGATING
2 months ago - at 09/01/2025 10:04AM
A subset of customers may experience latency or intermittent errors in Customer Journey on Prod-NA. No impact to voice calls or historical analytics/data. Core Omni-Channel services remain fully operational.
Scope
Affected: Customer Journey (Prod-NA)
Unaffected: Voice/Calls; Historical Analytics/Data
Latest Avaya outages
Prod-NA: agents may experience delays in workspaces. - about 1 month ago
Degraded performance in Historical Reporting within the Prod-NA environment (North America) - about 2 months ago
agents may experience delays in workspaces - about 2 months ago
we are investigating a possible issue on workspaces - about 2 months ago
Intermittently issue on Journey Store Services – APAC Region - 3 months ago
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