Outage in Avaya
Prod-NA: agents may experience delays in workspaces.
Resolved MajorIncident Report
We have identified the issue on the workspace agent and our team is actively working on a fix.
Components affected
Avaya Voice - North America (NA) Avaya Email - North America (NA) Avaya Chat - North America (NA) Avaya Messaging - North America (NA)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 11/03/2025 09:54PM
All services are fully operational, and normal functionality has been restored.
MONITORING
6 months ago - at 11/03/2025 07:42PM
Monitoring is in progress.
All services are currently performing as expected.
IDENTIFIED
6 months ago - at 11/03/2025 07:16PM
We have identified the issue on the workspace agent and our team is actively working on a fix.
Latest Avaya outages
AX Public | Agents Unable to Handle Interactions | Prod-UK Data Center - about 1 month ago
Prod-NA: Historical reporting is not showing up data - about 2 months ago
Prod-NA : Workspaces agent not able to "Go Ready" state - about 2 months ago
Prod-UK : Ongoing instability with AXP Customer Journey - 2 months ago
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