Outage in Avaya
Prod-NA: agents may experience delays in workspaces.
Resolved MajorIncident Report
We have identified the issue on the workspace agent and our team is actively working on a fix.
Components affected
Avaya Email - North America (NA) Avaya Chat - North America (NA) Avaya Messaging - North America (NA) Avaya Voice - North America (NA)Need to monitor Avaya outages?
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 11/03/2025 09:54PM
All services are fully operational, and normal functionality has been restored.
MONITORING
3 days ago - at 11/03/2025 07:42PM
Monitoring is in progress.
All services are currently performing as expected.
IDENTIFIED
3 days ago - at 11/03/2025 07:16PM
We have identified the issue on the workspace agent and our team is actively working on a fix.
Latest Avaya outages
Prod-NA: agents may experience delays in workspaces. - about 1 month ago
Degraded performance in Historical Reporting within the Prod-NA environment (North America) - about 2 months ago
agents may experience delays in workspaces - about 2 months ago
we are investigating a possible issue on workspaces - 2 months ago
Customer Journey – Degraded Performance (Prod-NA) - 2 months ago
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