Outage in Avaya

AXP Public | Intermittent service disruptions due to Cloudflare network instability

Resolved Minor
November 18, 2025 - Started 14 days ago - Lasted 1 day
Official incident page

Incident Report

We identified that the service impact was caused by an ongoing Cloudflare outage affecting global traffic routing. Our systems experienced intermittent failures in request handling and degraded performance during this period.
Components affected
Avaya Voice - North America (NA) Avaya Email - North America (NA) Avaya Chat - North America (NA) Avaya Messaging - North America (NA) Avaya Analytics - North America (NA) Avaya Social Connections - North America (NA) Avaya API Access - North America (NA) Avaya Preview Dialing - North America (NA) Avaya Voice - Europe (EU) Avaya Email - Europe (EU) Avaya Chat - Europe (EU) Avaya Messaging - Europe (EU) Avaya Analytics - Europe (EU) Avaya Social Connections - Europe (EU) Avaya API Access - Europe (EU) Avaya Preview Dialing - Europe (EU) Avaya Voice - United Kingdom (UK) Avaya Email - United Kingdom (UK) Avaya Chat - United Kingdom (UK) Avaya Messaging - United Kingdom (UK) Avaya Analytics - United Kingdom (UK) Avaya Social Connections - United Kingdom (UK) Avaya API Access - United Kingdom (UK) Avaya Preview Dialing - United Kingdom (UK) Avaya Voice - AsiaPacific (APAC) Avaya Email - AsiaPacific (APAC) Avaya Chat - AsiaPacific (APAC) Avaya Messaging - AsiaPacific (APAC) Avaya Analytics - Asiapacific (APAC) Avaya Social Connections - AsiaPacific (APAC) Avaya API Access - AsiaPacific (APAC) Avaya Preview Dialing - AsiaPacific (APAC) Avaya Voice - Australia (ANZ) Avaya Email - Australia (ANZ) Avaya Chat - Australia (ANZ) Avaya Messaging - Australia (ANZ) Avaya Analytics - Australia (ANZ) Avaya Social Connections - Australia (ANZ) Avaya API Access - Australia (ANZ) Avaya Voice - Canada (CA) Avaya Email - Canada (CA) Avaya Chat - Canada (CA) Avaya Messaging - Canada (CA) Avaya Analytics - Canada (CA) Avaya API Access - Canada (CA) Avaya Voice - Japan (JP) Avaya Email - Japan (JP) Avaya Chat - Japan (JP) Avaya Messaging - Japan (JP) Avaya Analytics - Japan (JP) Avaya API Access - Japan (JP) Avaya Voice - India (IN) Avaya Email - India (IN) Avaya Chat - India (IN) Avaya Messaging - India (IN) Avaya Analytics - India (IN)

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 11/19/2025 01:46PM

The incident has been resolved.

MONITORING 13 days ago - at 11/18/2025 02:53PM

Cloudflare has implemented a fix, and Avaya services are improving. Avaya is continuing to monitor services.

INVESTIGATING 14 days ago - at 11/18/2025 12:01PM

We identified that the service impact was caused by an ongoing Cloudflare outage affecting global traffic routing. Our systems experienced intermittent failures in request handling and degraded performance during this period.

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