Outage in Avaya

AXP Public | Intermittent service disruptions due to Cloudflare network instability

Resolved Minor

November 18, 2025 - Started 4 months ago - Lasted 1 day
Official incident page

Incident Report

We identified that the service impact was caused by an ongoing Cloudflare outage affecting global traffic routing. Our systems experienced intermittent failures in request handling and degraded performance during this period.

Components affected

Avaya API Access - AsiaPacific (APAC) Avaya Voice - Canada (CA) Avaya Social Connections - AsiaPacific (APAC) Avaya Preview Dialing - AsiaPacific (APAC) Avaya Chat - Canada (CA) Avaya Voice - India (IN) Avaya Chat - Japan (JP) Avaya Preview Dialing - Europe (EU) Avaya Social Connections - North America (NA) Avaya Chat - Australia (ANZ) Avaya Email - Australia (ANZ) Avaya Analytics - India (IN) Avaya Email - Japan (JP) Avaya Voice - United Kingdom (UK) Avaya Messaging - North America (NA) Avaya API Access - Japan (JP) Avaya API Access - North America (NA) Avaya Email - India (IN) Avaya Analytics - Canada (CA) Avaya Email - United Kingdom (UK) Avaya Chat - North America (NA) Avaya Analytics - Europe (EU) Avaya Analytics - Japan (JP) Avaya Social Connections - Europe (EU) Avaya Analytics - United Kingdom (UK) Avaya Social Connections - Australia (ANZ) Avaya Analytics - North America (NA) Avaya Email - Europe (EU) Avaya Voice - Europe (EU) Avaya Messaging - Australia (ANZ) Avaya API Access - Europe (EU) Avaya Email - North America (NA) Avaya API Access - United Kingdom (UK) Avaya Voice - AsiaPacific (APAC) Avaya Messaging - Europe (EU) Avaya Messaging - Japan (JP) Avaya Analytics - Asiapacific (APAC) Avaya Messaging - AsiaPacific (APAC) Avaya Social Connections - United Kingdom (UK) Avaya Chat - Europe (EU) Avaya Messaging - Canada (CA) Avaya Preview Dialing - United Kingdom (UK) Avaya API Access - Canada (CA) Avaya Preview Dialing - North America (NA) Avaya API Access - Australia (ANZ) Avaya Chat - AsiaPacific (APAC) Avaya Chat - India (IN) Avaya Email - AsiaPacific (APAC) Avaya Voice - North America (NA) Avaya Voice - Australia (ANZ) Avaya Analytics - Australia (ANZ) Avaya Messaging - United Kingdom (UK) Avaya Messaging - India (IN) Avaya Chat - United Kingdom (UK) Avaya Voice - Japan (JP) Avaya Email - Canada (CA)

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/19/2025 01:46PM

The incident has been resolved.

MONITORING 4 months ago - at 11/18/2025 02:53PM

Cloudflare has implemented a fix, and Avaya services are improving. Avaya is continuing to monitor services.

INVESTIGATING 4 months ago - at 11/18/2025 12:01PM

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