Outage in Avaya

Login Issue for Newly Created Agents - North America (Prod-NA) Data Centre

Resolved Minor

November 27, 2025 - Started 3 months ago - Lasted about 16 hours
Official incident page

Incident Report

We are currently investigating an issue where newly created agents are unable to log in to Workspaces. Our teams are monitoring the situation closely and working toward a resolution. Please note - This issue is limited to newly created agents; all existing agents and active sessions remain fully operational. Further updates will be provided as the situation progresses.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/28/2025 09:23AM

If a new user has been created in the last two weeks and the user was unable to login, it is recommended to follow the KB article today again.
https://kb.avaya.com/kb/index?page=content&id=SOLN385689

MONITORING 3 months ago - at 11/27/2025 05:39PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 11/27/2025 05:39PM

We are currently investigating an issue where newly created agents are unable to log in to Workspaces.

Our teams are monitoring the situation closely and working toward a resolution.

Please note - This issue is limited to newly created agents; all existing agents and active sessions remain fully operational. Further updates will be provided as the situation progresses.

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