Outage in Avaya

Login Issue for Newly Created Agents - North America (Prod-NA) Data Centre

Resolved Minor
November 27, 2025 - Started about 1 month ago - Lasted about 16 hours
Official incident page

Incident Report

We are currently investigating an issue where newly created agents are unable to log in to Workspaces. Our teams are monitoring the situation closely and working toward a resolution. Please note - This issue is limited to newly created agents; all existing agents and active sessions remain fully operational. Further updates will be provided as the situation progresses.

Need to monitor Avaya outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/28/2025 09:23AM

If a new user has been created in the last two weeks and the user was unable to login, it is recommended to follow the KB article today again.
https://kb.avaya.com/kb/index?page=content&id=SOLN385689

MONITORING about 1 month ago - at 11/27/2025 05:39PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 11/27/2025 05:39PM

We are currently investigating an issue where newly created agents are unable to log in to Workspaces.

Our teams are monitoring the situation closely and working toward a resolution.

Please note - This issue is limited to newly created agents; all existing agents and active sessions remain fully operational. Further updates will be provided as the situation progresses.

Latest Avaya outages

Prod NA | Open issue with chat messages not being sent. Issue is being investigated. - 12 days ago
Realtime Data Delay: Agent (ITD) Producer - Prod-UK Environment (United Kingdom Data Center) - 12 days ago
Some agents not able to login to AXP workspaces on Prod-NA - 21 days ago
Agent not able to login to AXP workspaces on Prod-UK - 23 days ago
Unsupported Browser Advisory: Chrome/Chromium Version 143 (Pre-GA Builds) - about 1 month ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4670 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook