Outage in Avaya
Some agents not able to login to AXP workspaces on Prod-NA
Resolved MajorIncident Report
We are investigating issue currently
Components affected
Avaya Voice - North America (NA) Avaya Email - North America (NA) Avaya Chat - North America (NA) Avaya Messaging - North America (NA)Need to monitor Avaya outages?
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 12/08/2025 04:30PM
The incident has been resolved and services are operating normally. Avaya will continue to monitor the situatio.
INVESTIGATING
21 days ago - at 12/08/2025 02:45AM
The issue may be workaround by unassigning the agent from their location within AXP Administration and then reassigning the agent to a default location.
INVESTIGATING
21 days ago - at 12/07/2025 09:36PM
We are investigating issue currently
Latest Avaya outages
Realtime Data Delay: Agent (ITD) Producer - Prod-UK Environment (United Kingdom Data Center) - 12 days ago
Agent not able to login to AXP workspaces on Prod-UK - 23 days ago
Login Issue for Newly Created Agents - North America (Prod-NA) Data Centre - about 1 month ago
Unsupported Browser Advisory: Chrome/Chromium Version 143 (Pre-GA Builds) - about 1 month ago
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