Outage in Avaya

Realtime Data Delay: Agent (ITD) Producer - Prod-UK Environment (United Kingdom Data Center)

Resolved Minor

December 16, 2025 - Started about 2 months ago - Lasted 11 minutes
Official incident page

Incident Report

We are currently experiencing delays in the display of realtime data specifically for the Agent (ITD) producer. You may notice that recent data points for this specific agent are not populating in the dashboard. Impact: Limited to Agent (ITD) data only. Status: Realtime data for all other producers is displaying correctly and is unaffected. Cause: We have identified a processing backlog and are working to resolve it. Action: The engineering team is actively working to clear the lag and restore Realtime processing.

Components affected

Avaya Analytics - United Kingdom (UK)

Need to monitor Avaya outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/16/2025 08:39AM

This incident has been resolved.

MONITORING about 2 months ago - at 12/16/2025 08:35AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 12/16/2025 08:28AM

We are currently experiencing delays in the display of realtime data specifically for the Agent (ITD) producer. You may notice that recent data points for this specific agent are not populating in the dashboard.

Impact: Limited to Agent (ITD) data only.

Status: Realtime data for all other producers is displaying correctly and is unaffected.

Cause: We have identified a processing backlog and are working to resolve it.

Action: The engineering team is actively working to clear the lag and restore Realtime processing.

Latest Avaya outages

AXP Public: agents may experience delays in workspaces - 10 days ago

AXP Public | Intermittent Agent profile update errors and Login Issue for Newly Created Agents for Prod-uk - 10 days ago

AXP Public | Partial Feature Degradation: Multiplicity Logic | Prod-UK Data Center - 15 days ago

AXP Public | Prod-UK | Email Service Degradation (UK Datacenter) - 18 days ago

Prod-UK : AXP Public Web Chat not working for some customers - 27 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5850 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook