Outage in Avaya

Realtime Data Delay: Agent (ITD) Producer - Prod-UK Environment (United Kingdom Data Center)

Resolved Minor
December 16, 2025 - Started 12 days ago - Lasted 11 minutes
Official incident page

Incident Report

We are currently experiencing delays in the display of realtime data specifically for the Agent (ITD) producer. You may notice that recent data points for this specific agent are not populating in the dashboard. Impact: Limited to Agent (ITD) data only. Status: Realtime data for all other producers is displaying correctly and is unaffected. Cause: We have identified a processing backlog and are working to resolve it. Action: The engineering team is actively working to clear the lag and restore Realtime processing.
Components affected
Avaya Analytics - United Kingdom (UK)

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 12/16/2025 08:39AM

This incident has been resolved.

MONITORING 12 days ago - at 12/16/2025 08:35AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 12 days ago - at 12/16/2025 08:28AM

We are currently experiencing delays in the display of realtime data specifically for the Agent (ITD) producer. You may notice that recent data points for this specific agent are not populating in the dashboard.

Impact: Limited to Agent (ITD) data only.

Status: Realtime data for all other producers is displaying correctly and is unaffected.

Cause: We have identified a processing backlog and are working to resolve it.

Action: The engineering team is actively working to clear the lag and restore Realtime processing.

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