Outage in Avaya

Prod-UK : AXP Public Web Chat not working for some customers

Resolved Minor

January 17, 2026 - Started 28 days ago - Lasted 6 days
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

Avaya Chat - United Kingdom (UK)

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Latest Updates ( sorted recent to last )

RESOLVED 22 days ago - at 01/23/2026 06:24PM

This incident has been resolved.

MONITORING 28 days ago - at 01/17/2026 03:26PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 28 days ago - at 01/17/2026 02:23PM

We are currently investigating this issue.

Latest Avaya outages

AXP Public: agents may experience delays in workspaces - 11 days ago

AXP Public | Intermittent Agent profile update errors and Login Issue for Newly Created Agents for Prod-uk - 12 days ago

AXP Public | Partial Feature Degradation: Multiplicity Logic | Prod-UK Data Center - 16 days ago

AXP Public | Prod-UK | Email Service Degradation (UK Datacenter) - 19 days ago

Prod NA | Open issue with chat messages not being sent. Issue is being investigated. - 2 months ago

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