Outage in Kustomer

Core Systems - Latency Affecting On Customer And Conversation Timelines

Resolved Minor

July 22, 2024 - Started almost 2 years ago - Lasted 18 minutes
Official incident page

Incident Report

Kustomer has identified of an event affecting platform system that may cause customer and conversation timelines within the platform to experience trouble loading. Our team has implemented an update to address this issue and is monitoring to verify that it is resolved. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Components affected

Kustomer Channel - Chat Kustomer Channel - Email Kustomer Channel - Facebook Kustomer Channel - Instagram Kustomer Channel - SMS Kustomer Channel - Twitter Kustomer Channel - WhatsApp Kustomer Search

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 07/22/2024 03:17PM

Kustomer has resolved an event affecting core platform systems that caused latency in searches and timelines.

After careful monitoring, our team has concluded that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com with any additional questions or concerns.

MONITORING almost 2 years ago - at 07/22/2024 03:05PM

We are continuing to monitor for any further issues.

MONITORING almost 2 years ago - at 07/22/2024 03:01PM

Kustomer has identified of an event affecting platform system that may cause customer and conversation timelines within the platform to experience trouble loading.

Our team has implemented an update to address this issue and is monitoring to verify that it is resolved. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Latest Kustomer outages

[DRAFTS] Internal API Errors (Prod1) - 5 days ago

[Knowledge Base] [Custom Domains returning 500 error] [POD(s) AFFECTED] - 15 days ago

[AIC/AIR] AIC/AIR May Not Respond - Prod 1 - about 1 month ago

[Voice] [Trouble accepting Inbound Calls] [PROD 1] - 2 months ago

Reported Third Party Event - OpenAI - 3 months ago

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