Outage in Akeneo

Certificate Issue with API call

Resolved Major

March 15, 2024 - Started about 2 years ago - Lasted about 9 hours
Official incident page

Incident Report

We are currently experiencing an issue related to a certificate problem when accessing our services using API. Investigations are underway. Thanks for your understanding and patience.

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 03/15/2024 08:00PM

This incident has been resolved.

MONITORING about 2 years ago - at 03/15/2024 07:39PM

The fix has been deployed on Flexibility.

MONITORING about 2 years ago - at 03/15/2024 02:39PM

The fix is in progress on Flexibility.
The incident is resolved on Serenity & Growth edition.

IDENTIFIED about 2 years ago - at 03/15/2024 01:30PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 03/15/2024 01:03PM

The incident affecting our APIs is still ongoing.
Our team is actively working on resolving the issue to restore full functionality as soon as possible.

Shared Catalogs, Akeneo Apps for BigCommerce and Shopify cannot synchronize product data due to the unavailability of the API.

IDENTIFIED about 2 years ago - at 03/15/2024 11:49AM

The incident is resolved on Serenity & Growth edition.
Do not hesitate to refresh your browser if the propagation is not fast enough.

The fix is in progress on Flexibility.

IDENTIFIED about 2 years ago - at 03/15/2024 11:14AM

We are currently experiencing an issue related to a certificate problem when accessing our services using API.
Investigations are underway.

Thanks for your understanding and patience.

Latest Akeneo outages

Latency on import and export jobs in the Western European region - 1 day ago

Latency on import jobs - 5 days ago

Elevated response times when creating or updating records - 27 days ago

Product import jobs not working on Australia region - about 1 month ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook