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Balena.io Outage History

Every past Balena.io outage tracked by IsDown, with detection times, duration, and resolution details.

There were 169 Balena.io outages since November 2019. The 24 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Major May 5, 2026

May 2026: Elevated API Errors

Detected May 5, 2026 2:12 PM EDT · Resolved May 5, 2026 5:04 PM EDT · Duration about 3 hours

Balena.io experienced elevated API errors that affected their API, Application Builder, and Delta Image Downloads for 2.9 hours. The issue was identified and a fix was implemented, with the team monitoring results before full resolution. The incident was resolved after the fix proved successful.

Minor March 31, 2026

March 2026: Elevated GIT/Application Builder Errors

Detected Mar 31, 2026 8:55 AM EDT · Resolved Apr 21, 2026 12:37 PM EDT · Duration 21 days

Balena.io experienced elevated errors in their GIT/Application Builder infrastructure that prevented or disrupted application builds for users. The Application Builder component was affected for approximately 21 days while the team investigated and implemented fixes. The incident was resolved after monitoring confirmed the implemented solution was working properly.

Major March 24, 2026

March 2026: Elevated API Errors

Detected Mar 24, 2026 8:43 AM EDT · Resolved Mar 25, 2026 10:11 AM EDT · Duration 1 day

Balena.io experienced degraded API performance for 25.5 hours due to an internal configuration change that unintentionally increased system load, causing elevated API errors and slower response times. The incident affected all major components including the API, Dashboard, Application Builder, Git services, and VPN functionality. The team resolved the issue by rolling back the problematic configuration change and implementing a permanent root cause fix.

Minor March 23, 2026

March 2026: Builder Degraded performance

Detected Mar 23, 2026 12:57 PM EDT · Resolved Mar 25, 2026 9:21 AM EDT · Duration 2 days

Balena.io's Application Builder experienced degraded performance for 44.4 hours, with builds intermittently failing due to "404 errors - No such image" issues. A fix was implemented and monitored before the incident was fully resolved.

Major March 3, 2026

March 2026: Elevated Dashboard Errors

Detected Mar 3, 2026 12:44 PM EST · Resolved Mar 3, 2026 3:20 PM EST · Duration about 3 hours

Balena.io experienced a major incident where the Dashboard redirected users to unexpected pages on initial load, preventing access to account and billing pages. The issue affected the Dashboard component for 2.6 hours before being resolved with a fix that was monitored for stability.

Minor February 26, 2026

February 2026: Elevated Device SSH Errors

Detected Feb 26, 2026 2:20 PM EST · Resolved Feb 26, 2026 10:40 PM EST · Duration about 8 hours

Balena.io experienced elevated device SSH connection errors for 8.3 hours, specifically affecting direct SSH connections to devices established via balena-cli commands like `balena device ssh `. The Web Terminal via dashboard and standard tunneling remained unaffected throughout the incident. The issue was identified, fixed, and resolved after monitoring confirmed the solution was working properly.

Major February 24, 2026

February 2026: Elevated Device SSH Errors

Detected Feb 24, 2026 12:27 PM EST · Resolved Feb 24, 2026 3:54 PM EST · Duration about 3 hours

Balena.io experienced elevated device SSH errors that prevented users from connecting to their devices via SSH for 3.5 hours. The issue was identified and a fix was implemented, with the service team monitoring results before confirming full resolution. All device SSH functionality was restored after the fix deployment.