Balena.io Outage History

Balena.io experienced degraded API performance for 25.5 hours due to an internal configuration change that unintentionally increased system load, causing elevated API errors and slower response times. The incident affected all major components including the API, Dashboard, Application Builder, Git services, and VPN functionality. The team resolved the issue by rolling back the problematic configuration change and implementing a permanent root cause fix.

Balena.io's Application Builder experienced degraded performance for 44.4 hours, with builds intermittently failing due to "404 errors - No such image" issues. A fix was implemented and monitored before the incident was fully resolved.

Balena.io experienced a major incident where the Dashboard redirected users to unexpected pages on initial load, preventing access to account and billing pages. The issue affected the Dashboard component for 2.6 hours before being resolved with a fix that was monitored for stability.

Balena.io experienced elevated device SSH connection errors for 8.3 hours, specifically affecting direct SSH connections to devices established via balena-cli commands like `balena device ssh `. The Web Terminal via dashboard and standard tunneling remained unaffected throughout the incident. The issue was identified, fixed, and resolved after monitoring confirmed the solution was working properly.

Balena.io experienced elevated device SSH errors that prevented users from connecting to their devices via SSH for 3.5 hours. The issue was identified and a fix was implemented, with the service team monitoring results before confirming full resolution. All device SSH functionality was restored after the fix deployment.