Outage in Barracuda Networks
Encryption Service is Interrupted (Email Gateway Defense and Email Security Gateway Appliance)
Resolved MinorIncident Report
Starting at 7pm (PT) last night the Encryption Service has been interrupted. If using Email Gateway Defense to send encrypted mail, you may see some intrruption in service. At this time we are investigating and we will update as soon as this is resolved.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 3 years ago - at 12/02/2022 04:35PM
This incident has been resolved.
MONITORING
over 3 years ago - at 12/01/2022 06:15PM
The issue has a fix implemented and we are monitoring the system. The emails that failed the encryption service have been deferred and the sender server should retry automatically. However, if the sender receives an NDR (non-delivery report), then the sender will have to resend. No action required at this point, as the deferred emails are re-tried automatically.
INVESTIGATING
over 3 years ago - at 12/01/2022 03:57PM
Starting at 7pm (PT) last night the Encryption Service has been interrupted. If using Email Gateway Defense to send encrypted mail, you may see some intrruption in service. At this time we are investigating and we will update as soon as this is resolved.
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