Outage in Basecone

Synchronization issues concerning all accounting systems

Resolved Minor
June 11, 2024 - Started 10 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We have found the issue and are now investigating how to resolve it.
Components affected
Basecone Accounting System Addison Basecone Accounting System Belgium Basecone Accounting System Exact Basecone Accounting System Sage Basecone Accounting System SnelStart Basecone Accounting System Twinfield Basecone Accounting System View Visma Basecone Accounting System Xero
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/11/2024 07:01PM

A new fix was applied to solve the synchronization issue.

IDENTIFIED 10 months ago - at 06/11/2024 02:35PM

We are working on the solution.

INVESTIGATING 10 months ago - at 06/11/2024 12:06PM

We have found the issue and are now investigating how to resolve it.

Latest Basecone outages

General slowness when using Basecone - 4 days ago
Problems with saving the postings and general slowness - about 1 month ago
Problems with OCR of documents and posting - 5 months ago
Incomplete error messages in (Twinfield) posting screen. - 6 months ago
General issue and degraded performance on mailservice for Basecone - 8 months ago

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