Outage in BigCommerce

Coupon codes not applying

Resolved Minor
June 21, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

BigCommerce engineers are investigating reports of active coupon codes failing to be added to a qualified cart. We will provide further information as it becomes available.
Components affected
BigCommerce Storefront
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/21/2023 08:41PM

We've verified the fix working on reported stores, coupon functionality should be fully restored.

MONITORING over 2 years ago - at 06/21/2023 08:29PM

We have rolled out the fix to the impacted stores.

IDENTIFIED over 2 years ago - at 06/21/2023 07:39PM

We're still in the process of rolling out fixes to impacted stores.

IDENTIFIED over 2 years ago - at 06/21/2023 05:16PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 06/21/2023 04:17PM

BigCommerce engineers are investigating reports of active coupon codes failing to be added to a qualified cart. We will provide further information as it becomes available.

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