Outage in BigCommerce

Elevated Error Rates when Connecting UPS Live Quotes

Resolved Minor

January 22, 2026 - Started about 3 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Commerce engineers have identified an elevated error rate when connecting to UPS live quotes in control panels. We will keep you informed with updates as they become available.

Components affected

BigCommerce Control Panel

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Latest Updates ( sorted recent to last )

RESOLVED about 1 hour ago - at 01/22/2026 08:04PM

This issue has been resolved.

IDENTIFIED about 1 hour ago - at 01/22/2026 07:49PM

The issue has been identified and a fix is being rolled out.

INVESTIGATING about 3 hours ago - at 01/22/2026 06:41PM

Commerce engineers have identified an elevated error rate when connecting to UPS live quotes in control panels. We will keep you informed with updates as they become available.

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