Outage in BigCommerce
Issue impacting checkout on a subset of stores
Resolved MinorIncident Report
Summary AI Generated
A subset of BigCommerce stores experienced checkout errors over approximately 4.7 hours, affecting stores using shipping zones configured for specific states/provinces. The issue impacted the Payments component, preventing customers from completing checkout on affected stores. Engineers identified the root cause, implemented a fix, and fully resolved the incident.
Commerce Engineers are investigating an issue affecting some stores using shipping zones configured for a selection of states/provinces, which may cause errors on the checkout page. Our team is actively investigating and working on a fix.
Components affected
BigCommerce PaymentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 07/10/2026 03:30AM
This incident has been resolved.
MONITORING
8 days ago - at 07/10/2026 02:51AM
A fix has been implemented and we are monitoring the result.
IDENTIFIED
8 days ago - at 07/10/2026 01:14AM
Commerce engineers identified the cause of checkout errors affecting some stores using state/province shipping zones. We'll confirm once fully resolved.
INVESTIGATING
8 days ago - at 07/09/2026 10:56PM
We are continuing to investigate this issue.
INVESTIGATING
8 days ago - at 07/09/2026 10:54PM
Commerce Engineers are investigating an issue affecting some stores using shipping zones configured for a selection of states/provinces, which may cause errors on the checkout page. Our team is actively investigating and working on a fix.
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