Outage in BigCommerce
Elevated Response Times in US
Resolved MinorIncident Report
BigCommerce engineers are currently investigating an issue with elevated response times for a subset of stores in the US region. We will provide an update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 02/13/2026 12:31PM
BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 4:42 UTC, which caused some storefront and API requests to fail. The issue was resolved at 5:26 UTC and all services are fully operational.
MONITORING
3 months ago - at 02/13/2026 05:05AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 months ago - at 02/13/2026 05:01AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 months ago - at 02/13/2026 04:56AM
BigCommerce engineers are currently investigating an issue with elevated response times for a subset of stores in the US region. We will provide an update shortly.
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