Outage in BigCommerce
Storefront Search Stability Issues for Subset of US Stores
Resolved MinorIncident Report
Summary AI Generated
A subset of US-based BigCommerce stores experienced elevated latency in storefront search functionality. Engineers investigated and implemented a fix within the 49-minute incident window. The issue was fully resolved after a brief monitoring period confirmed the fix was effective.
Commerce Engineers are investigating an issue impacting latency of storefront search requests for a subset of US stores.
Components affected
BigCommerce StorefrontTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 06/23/2026 04:37PM
This incident has been resolved.
MONITORING
25 days ago - at 06/23/2026 04:33PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
25 days ago - at 06/23/2026 03:50PM
Commerce Engineers are investigating an issue impacting latency of storefront search requests for a subset of US stores.
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