Outage in Blackbaud

Active Issue Alert – Luminate WebServices, Luminate Integration - #000459661

Resolved Major
June 09, 2023 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

We have identified an issue impacting a subset of our customers using Luminate Web Services this morning. Our engineers are working to diagnose and resolve as quickly as possible.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/09/2023 07:56PM

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

IDENTIFIED over 1 year ago - at 06/09/2023 04:08PM

We have identified an issue impacting a subset of our RE/LO customers using Luminate Web Services this morning. Our engineers are working to diagnose and resolve as quickly as possible.

INVESTIGATING over 1 year ago - at 06/09/2023 03:49PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING over 1 year ago - at 06/09/2023 02:42PM

We have identified an issue impacting a subset of our customers using Luminate Web Services this morning. Our engineers are working to diagnose and resolve as quickly as possible.

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