Active Issue Alert – Multiple Products - #000633959

AddressFinder and DeceasedRecordFinder services are fully restored. All backlogged jobs have completed, and new and scheduled jobs continue to be processed successfully. Please follow your normal process to report any future issues.

We appreciate your patience while these services were unavailable. Maintaining high standards for the reliability, security, and continuity of our service providers is part of our commitment to our customers.

The majority of the AddressFinder and DeceasedRecordFinder backlogged requests have successfully processed. We continue to see new and scheduled requests processing successfully as well. Our teams will continue to monitor until all backlogged jobs are complete.

We appreciate your patience while these services were unavailable. Maintaining high standards for the reliability, security, and continuity of our service providers is part of our commitment to our customers.

We appreciate your patience while these services were unavailable. Maintaining high standards for the reliability, security, and continuity of our service providers is part of our commitment to our customers.

The third-party vendor who enables AddressFinder™ and DeceasedRecordFinder™ services has resolved its network issue, and the services have been successfully re-enabled for most customers. Currently, we do not have an estimate of when the backlog of updates will be fully processed.

We are working with the vendor to process updates as quickly as possible. New request and upcoming scheduled updates should process normally going forward. The vendor will begin to process the backlog of requested and scheduled updates queued during the outage. Please follow your normal process for accessing your updates.

While DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to our customers due to a network issue with the vendor who provides these services, we are confident that the services will be restored soon. Thank you for your patience as our teams work to maintain Blackbaud's high standards for the reliability, security, and continuity of our service providers. Please continue to follow this page for updates on the restoration of these services.

DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to our customers due to a network issue with the vendor who provides these services. Thank you for your understanding and patience as our teams work with the vendor and potential alternative solutions to restore these services as soon as possible. We are committed to maintaining high standards for the reliability, security, and continuity of our service providers. You can stay informed about updates on these services through this status page.

Due to an ongoing network issue with our third-party vendor, DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to Blackbaud customers. Blackbaud maintains high standards for the reliability, security, and continuity of its service providers. As such, we are working closely with this vendor to determine a potential restoration timeline as well as exploring alternative solutions for our customers. We appreciate your patience and will continue to communicate updates regarding service availability through our status page.

Due to an ongoing network issue with our vendor, DeceasedRecordFinder™ and AddressFinder™ services remain temporarily unavailable to Blackbaud customers. We are diligently working with this vendor to determine a potential restoration timeline as well as exploring alternative solutions for our customers. We will continue to communicate updates regarding service availability through our status page.

DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work with the vendor and are exploring alternative options to re-enable these services or establish a new vendor. We will update customers about the availability of these services via our status page messaging.

DeceasedRecordFinder™ and AddressFinder™ services continue to be unavailable to our customers due to a network issue with the vendor who enables these services. This vendor has not provided a restoration timeline. With the upcoming giving season in mind, we continue to work toward making these services available and will update customers about any changes to these services via our status page messaging.

DeceasedRecordFinder™ and AddressFinder™ functionality within Blackbaud solutions is currently unavailable due to a network issue with the vendor who enables these services. We are working with the vendor to restore functionality for customers to resume their use of these services. We will update customers about the availability of these services via our status page messaging.