Active Issue Alert – Luminate Online and Payment Services- 000577478

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We are now seeing successful payment activity following some recent configuration changes. LO recurring giving payments have been paused temporarily. We are currently monitoring to ensure further stability. Please continue to reference this page for updates.

We are now seeing successful payment activity following some recent configuration changes. LO recurring giving payments have been paused temporarily. We are currently monitoring to ensure further stability. Please continue to reference this page for updates.

Customers and donors may encounter the error "an error has occurred" when attempting to donate or process gifts via batch or payment gateway portal. Blackbaud Online Giving forms are not impacted. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.