Outage in Blackbaud

Active Issue Alert – Blackbaud CRM™ - #000583318

Resolved Minor
February 03, 2025 - Started 18 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud CRM
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 02/04/2025 12:28AM

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

INVESTIGATING 18 days ago - at 02/03/2025 10:06PM

Customers are receiving the following error when attempting to validate addresses: "The address validation service is not properly configured." Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Next Update will be at 7:30 PM ET.

INVESTIGATING 18 days ago - at 02/03/2025 09:35PM

Customers are receiving the following error when attempting to validate addresses: "The address validation service is not properly configured." Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 18 days ago - at 02/03/2025 08:34PM

Customers are receiving the following error when attempting to validate addresses: "The address validation service is not properly configured." Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 18 days ago - at 02/03/2025 07:27PM

Customers are receiving the following error when attempting to validate addresses: "The address validation service is not properly configured." Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 18 days ago - at 02/03/2025 06:42PM

Customers are receiving the following error when attempting to validate addresses: "The address validation service is not properly configured." Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 18 days ago - at 02/03/2025 06:25PM

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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