Outage in Blackbaud

Active Issue Alert – Altru, Payments - 000602869

Resolved Minor
April 27, 2025 - Started 20 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Altru Blackbaud Payment Service
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 04/27/2025 04:00PM

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

INVESTIGATING 20 days ago - at 04/27/2025 02:10PM

We are aware of reports of Payment Terminals returning connection errors. Engineers are investigating and working to resolve as quickly as possible. Please reference this page for updates.

INVESTIGATING 20 days ago - at 04/27/2025 02:07PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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