Outage in Blackbaud

Active Issue Alert – Luminate Online - 000620518

Resolved Major
July 16, 2025 - Started 1 day ago - Lasted about 4 hours
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Luminate Online
Latest Updates ( sorted recent to last )
RESOLVED about 20 hours ago - at 07/16/2025 05:09PM

Our engineers have resolved this incident, have reverted the temporary change and there have been no further errors. If you have any questions about status in the future, you can always get updates at this page. Thank you.

MONITORING about 20 hours ago - at 07/16/2025 04:40PM

Our engineers have implemented a temporary change and service has been restored. We continue to monitor and investigate root cause. Please continue to reference this page for updates.

MONITORING about 21 hours ago - at 07/16/2025 04:01PM

Our engineers have implemented a temporary change and service has been restored. We continue to monitor and investigate root cause. Please continue to reference this page for updates.

MONITORING about 22 hours ago - at 07/16/2025 03:33PM

Our engineers have implemented a temporary change and service has been restored. We continue to monitor and investigate root cause. Please continue to reference this page for updates.

MONITORING about 22 hours ago - at 07/16/2025 03:09PM

Our engineers have implemented a temporary change and service has been restored. We continue to monitor and investigate root cause. Please continue to reference this page for updates.

INVESTIGATING about 23 hours ago - at 07/16/2025 02:12PM

Our engineers have identified an issue with a third party vendor causing latency or timeouts when accessing admin or user pages, forms, web services, and integrations for a subset of sites. We are working with the vendor to restore service. Please continue to reference this page for updates.

INVESTIGATING about 23 hours ago - at 07/16/2025 02:07PM

Our engineers have identified an issue with a third party vendor causing latency or timeouts when accessing admin or user pages, forms, web services, and integrations for a subset of sites. We are working with the vendor to restore service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING about 23 hours ago - at 07/16/2025 02:00PM

Our engineers have identified an issue causing latency or timeouts when accessing admin or user pages, forms, web services, and integrations for a subset of sites. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING about 24 hours ago - at 07/16/2025 01:26PM

Our engineers have identified an issue causing latency or timeouts when accessing admin or user pages, forms, web services, and integrations for a subset of sites. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING about 24 hours ago - at 07/16/2025 01:06PM

Our engineers have identified an issue causing latency or timeouts when accessing admin or user side pages and forms for a subset of sites. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 1 day ago - at 07/16/2025 01:01PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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