Outage in Blackbaud

Active Issue Alert – Luminate Online - 000629627

Resolved Minor
August 25, 2025 - Started 4 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
Blackbaud Luminate Online
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 08/25/2025 02:09PM

Our engineers have resolved the reporting issue and queued reports should successfully run and display results. Reports that may have thrown an error can be run again. Customer impact has ended, and the incident is resolved.

INVESTIGATING 4 days ago - at 08/25/2025 01:51PM

Our engineers have resolved the reporting issue and queued reports should successful run and display results. Reports that may have thrown an error can be run again. Please continue to reference this page for updates.

INVESTIGATING 4 days ago - at 08/25/2025 01:18PM

We have identified an issue causing an error when running reports or retrieving results in Luminate Online. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 4 days ago - at 08/25/2025 01:16PM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 08/25/2025 01:14PM

We have identified an issue causing an error when running reports or retrieving results in Luminate Online. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 4 days ago - at 08/25/2025 01:13PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

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