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Outage in Blackbaud

Active Issue Alert – Altru, Blackbaud CRM - #000658431

Resolved Minor
February 10, 2026 - Started 7 days ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Altru Blackbaud CRM

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 02/10/2026 10:31PM

We are no longer receiving new reports of sign-in issues and have correlated prior errors with a vendor outage that has been resolved. We have confirmed restoration of our services at this time.

INVESTIGATING 7 days ago - at 02/10/2026 10:00PM

A subset of customers are intermittently experiencing either a blank page or spinning icon when attempting to login to the solution. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

INVESTIGATING 7 days ago - at 02/10/2026 09:59PM

We are continuing to investigate this issue.

INVESTIGATING 7 days ago - at 02/10/2026 09:41PM

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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